Apple ID not mine in App store!!

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Level 1

8 points

Apple ID not mine in App store!!

so i went to update some apps that i had put on the ipod, I click on the App Store, click updates, and the Apple ID Password box pops up, However the name that is there is not mine! I have no idea whos it is...! obviously i don't know the password. I have tried to figure out how to change it to my ID ( and i used my ID to download the apps). i went to settings, chose itunes and Appstores, and my Apple ID is correctly listed. for good measure i signed out and signed back in. but the same thing happens when i try to update.

iPod touch, iOS 6.1.3

Posted on Apr 26, 2013 9:41 AM

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Answer 1

lllaass

Level 10

210,411 points

Apr 26, 2013 9:44 AM in response to Undecided5

You have apps that need updating that were purchased from that account.

- Apps are locked to the account that purchased them.

- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

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Answer 2

Undecided5 Author

Level 1

8 points

Apr 26, 2013 11:12 AM in response to lllaass

Nope, i did some looking before i posted and lots of people posted this issue, and i saw lots of quick, 'that was an app purchased under that other account" responses....but as i pointed out this is not the case. it is my ipod, i personally downloaded these apps, and i have never had/used the AppleID that is popping up!!!

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Answer 3

lllaass

Level 10

210,411 points

Apr 26, 2013 11:29 AM in response to Undecided5

If you go to Settings>iCloud are you signed in?

If so that really means that you have an app that needs updating that was purchased from that account. Update the apps one at a time to find the apps purchased with that account.

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Answer 4

Jul 16, 2013 4:53 PM in response to Undecided5

i have the exact same problem, but on my iphone! Have you found a solution???

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Answer 5

Jul 16, 2013 5:01 PM in response to Undecided5

I know you tried re-signing in in the Settings app, but what about the iTunes app? Launch iTunes, hit the Music tab, scroll all the way down and tap the Apple ID. Now you can sign out and in again. This should automatically get carried to the App Store app, but if not, do the same thing in the App Store app.

In case you need to double-check any Apple ID information and/or change it, http://appleid.apple.com/ is the place to do that.

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Answer 6

Dec 30, 2013 9:12 AM in response to Undecided5

i have tried to even reset security questions and emails but THIS is no my email!!!! I have the correct email hooked up, but for some reason, it wants to send this to some email i don't know!😕😢

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Answer 7

lllaass

Level 10

210,411 points

Dec 30, 2013 9:27 AM in response to violinsalsa99

From a Kappy post

The Three Best Alternatives for Security Questions and Rescue Mail

1. Use Apple's Express Lane.

Go to https://expresslane.apple.com ; click 'See all products and services' at the

bottom of the page. In the next page click 'More Products and Services, then

'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple

ID security questions' and click 'Continue'. Please be patient waiting for the return

phone call. It will come in time depending on how heavily the servers are being hit.

2. Call Apple Support in your country: Customer Service: Contacting Apple for support or

Apple ID- Contacting Apple for help with Apple ID account security. Ask to speak to

Account Security.

3. Rescue email address and how to reset Apple ID security questions.

How to Manage your Apple ID: Manage My Apple ID

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