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HT1379 Why is my macbook pro rebooting itself?

311 Views 2 Replies Latest reply: Apr 26, 2013 5:54 PM by Barney-15E RSS
Obafs Calculating status...
Currently Being Moderated
Apr 26, 2013 1:22 PM

Does anyone have any ideas as to why my macbook pro is rebooting itself? Thanks...

MacBook Pro, OS X Mountain Lion (10.8.3)
  • Eric Root Level 6 Level 6 (13,840 points)
    Currently Being Moderated
    Apr 26, 2013 2:23 PM (in response to Obafs)

    Are you getting any different/strange behavior right before it reboots?

     

    If it is doing it on a regular basis, try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

     

    If the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don't do them all at once.

                   

    Safe Mode

     

    Safe Mode - About

     

    General information.

     

    Isolating issues in Mac OS X

     

    Troubleshooting Permission Issues

     

     

    Step by Step to Fix Your Mac

  • Barney-15E Level 7 Level 7 (33,270 points)
    Currently Being Moderated
    Apr 26, 2013 5:54 PM (in response to Obafs)

    What model Macbook Pro. If 15" Mid 2010, then see this article: http://support.apple.com/kb/TS4088

     

    If not, please post a kernel panic log which you can find in the Console app. Look under System Diagnostic Reports.

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