HT202225: How to avoid or remove Mac Defender malware in Mac OS X v10.6 or earlier

Learn about How to avoid or remove Mac Defender malware in Mac OS X v10.6 or earlier
Kj8504

Q: My computer turns to a white screen. In the center it blinks a suitcase with a question mark in the center. I can not access my desktop. Is this a malware virus?

My computer turns to a white screen. In the center it blinks a suitcase with a question mark in the center. I can not access my desktop. Is this a malware virus?

MacBook, Mac OS X (10.7)

Posted on Apr 26, 2013 7:07 PM

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Q: My computer turns to a white screen. In the center it blinks a suitcase with a question mark in the center. I can not access my de ... more

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  • by BDAqua,

    BDAqua BDAqua Apr 26, 2013 11:09 PM in response to Kj8504
    Level 10 (123,603 points)
    Apr 26, 2013 11:09 PM in response to Kj8504

    Hi, likely neither.

     

    What shows for boot choices if you hold alt or option key on startup?

     

    Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.