New iOS Device iTunes App Store Verification Session Timeout on Wi-fi
Encountered the most frustrating iOS bug today. Solved it, in part, due to this community and in part out of sheer dumb-luck guess.
Had a new iOS device (multiple iOS device household). Tried to buy an app through the new device while the device was using my home wi-fi network. The network is up and working perfectly. No issues with home wi-fi or signal at all, and was using the wi-fi to google in Safari on the device suggestions for an app before attempting the purchase. Here is what happened:
launch app store
search app store for app name
tap price button for app
taken to app detail screen
tap price button for app
'BUY APP' button revealed
tap 'BUY APP' button
prompted for Apple ID password
entered Apple ID password
get 'Verification Required' explanation iOS message box
tap 'CONTINUE' button
get stuck in endless loop of prompt for Apple ID password to be entered
exit app store
launch app store
go through process again
eventually get to payment verification screen (3 prompts for Apple ID password later)
enter payment information
tap 'DONE' button
get 'SESSION HAS TIMED OUT' message
exit app store
retry again. repeat steps above. complete verification very quickly. tap 'DONE' button.
get 'SESSION HAS TIMED OUT' message
> net result: it was impossible either through infinite Apple ID password prompts endlessly looping or through 'SESSION TIMED OUT' on the payment verification page to actually authorize the new iOS device to make payments
SOLUTION:
(from Support Community, thank you)
exit app store
go to Settings
select iTunes & App Stores
tap the top box labeled: 'Apple ID:yourappleID'
Apple ID option box appears with several button choices
tap the button labeled 'Sign Out'
(not done yet)
(this was my hunch/dumb-luck that really solved my issue, because with the above steps and still connected to Wi-fi I still got stuck in 'SESSION TIMED OUT' ****):
in Settings select iTunes & App Stores
scroll to bottom of screen and ensure that the 'switch' button option is set to 'ON' for 'Use Cellular Data' option
return to Settings
select Wi-Fi and turn Wi-Fi 'switch' button option to 'OFF'
Ensure you are signed out of your Apple ID in iTunes & App Stores one more time
Now go into either iTunes or the App Store and buy something (don't get something free)
You will be prompted to enter in the Apple ID and the password twice, then you will be taken to the payment verification screen
Verify your payment information and select done
Voila - your session shouldn't time out and you should no longer be in Apple iOS store verification ****.
Apple - please get your act together and fix this sillyness. I mean really. Why would a wi-fi connection trip a session end immediately on verification page load? Goofiness.