HT203527: Get help using iCloud storage

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Alricho123
Level 1 (0 points)

Q: Why am I receiving emails saying that I have exceeded my iCloud storage, when the methods above show that I am using  <4Gb of the 50Gb I have paid for?

Why am I receiving emails saying that I have exceeded my iCloud storage, when the methods above show that I am using  <4Gb of the 50Gb I have paid for?

iMac, Mac OS X (10.7.5)

Posted on Apr 28, 2013 8:08 AM

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Alricho123

Q: Why am I receiving emails saying that I have exceeded my iCloud storage, when the methods above show that I am using  <4Gb ... more

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  • by pvonk,Helpful

    pvonk pvonk Apr 28, 2013 11:27 AM in response to Alricho123
    Level 6 (13,739 points)
    Apr 28, 2013 11:27 AM in response to Alricho123

    The problem could be that you don't have enough storage on the device itself, not on iCloud.  Go to Settings>General>Usage to see how much "Storage" you have available.  Farther down the list is the available storage on iCloud.

     

    Also check:

    Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud.

     

     

    A device needs many MB of storage in order to perform a backup to iCloud.

     

    Also see:  http://support.apple.com/kb/ht4847

  • by Alricho123,

    Alricho123 Alricho123 Apr 28, 2013 3:01 PM in response to Alricho123
    Level 1 (0 points)
    Apr 28, 2013 3:01 PM in response to Alricho123

    Thankyou for suggestions! I haven't had a chance to check all of my iOS devices yet, but my iMac seems to have plenty of available space. I do have some fairly large mailboxes on iCloud, but I don't believe they add up to more than a few Gb......

    -Cheers, Al.