2 Replies Latest reply: Apr 28, 2013 3:01 PM by Alricho123
Alricho123 Level 1 Level 1

Why am I receiving emails saying that I have exceeded my iCloud storage, when the methods above show that I am using  <4Gb of the 50Gb I have paid for?


iMac, Mac OS X (10.7.5)
Reply by pvonk on Apr 28, 2013 11:27 AM Helpful

The problem could be that you don't have enough storage on the device itself, not on iCloud.  Go to Settings>General>Usage to see how much "Storage" you have available.  Farther down the list is the available storage on iCloud.

 

Also check:

Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud.

 

 

A device needs many MB of storage in order to perform a backup to iCloud.

 

Also see:  http://support.apple.com/kb/ht4847

All replies

  • pvonk Level 6 Level 6

    The problem could be that you don't have enough storage on the device itself, not on iCloud.  Go to Settings>General>Usage to see how much "Storage" you have available.  Farther down the list is the available storage on iCloud.

     

    Also check:

    Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud.

     

     

    A device needs many MB of storage in order to perform a backup to iCloud.

     

    Also see:  http://support.apple.com/kb/ht4847

  • Alricho123 Level 1 Level 1

    Thankyou for suggestions! I haven't had a chance to check all of my iOS devices yet, but my iMac seems to have plenty of available space. I do have some fairly large mailboxes on iCloud, but I don't believe they add up to more than a few Gb......

    -Cheers, Al.