9 Replies Latest reply: Apr 29, 2013 2:46 PM by randers4
Reg Irwin Level 1 Level 1 (0 points)

Updated my iPhone 4, had 1000 photos on my photostream now after restore I only have 44 photos?? Help!


iPhone 4 (8GB), iOS 6.1.3
  • randers4 Level 9 Level 9 (62,585 points)

    Photo stream only keeps photos from the last 30 days.  Older photos are deleted from photo stream but will remain (up to 1000 photos) on your device until deleted (such as by restoring it).

     

    Your backup will included your camera roll photos.  If the missing photos were in your camera roll when you last backed up, restoring the backup should recover them.

     

    To keep all your photos, save your photo stream photos to your camera roll (if not already there) by opening your my photo stream album, tap Edit, tap all the photos, tap Share, tap Save to Camera Roll.  Then import them to your computer along with your other camera roll photos as explained here: http://support.apple.com/kb/HT4083.

  • Reg Irwin Level 1 Level 1 (0 points)

    My photos were not saved to my camera roll before I restored, so does this mean I have definitely lost all of my photos? Is there definitely no way of retrieving them??

  • randers4 Level 9 Level 9 (62,585 points)

    Unfortunately, if they weren't in your camera roll, there is no backup to restore from.  Photo stream photos originate from your camera roll so they would normally be there, and as a result, would be included in the backup.

  • Reg Irwin Level 1 Level 1 (0 points)

    Gutted! Lost loads of pics of the kids over the past 2 years! Thanks anyway, at least I know the score now,cheers.

  • randers4 Level 9 Level 9 (62,585 points)

    You're welcome.   Sorry for the bad news.

  • randers4 Level 9 Level 9 (62,585 points)

    One last thought....

     

    If you have been syncing with iTunes, you might want to check to see if you have an older backup on your computer that may contain at least some of these photos while they were still in the camera roll (all photo stream photos were in the camera roll at one time unless added to photo stream from another device).  Open iTunes and go to Preferences>Devices and check the Backups list.  If you have an older backup that may include some of these photos while they were in the camera roll, you could then create a new iCloud backup to save your data as it is now, then resore the iTunes backup, import the recovered photos to your computer, then restore to your iCloud backup to return the current data to your phone.

  • Reg Irwin Level 1 Level 1 (0 points)

    I've tried what you have advised but i am having problems with my laptop. I have found the iPod photo cache containing all the files, is there a way I can retrieve my photos from here??

  • randers4 Level 9 Level 9 (62,585 points)

    There may be.  If you don't have a usable backup on your computer to extract the photos from, you could try converting the iPod photo cache files to usable photo files using 3rd party software such as http://www.ithmbconverter.com/en/features/.

  • randers4 Level 9 Level 9 (62,585 points)

    I just noticed that this may be a Windows-only program.  You may want to contact them to be sure.  It may be possible to copy the files to a PC and run the program from there to convert them.