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MY PHONE IS STUCK ON THE PICTURE OF ITUNES AND THE CORD??

My phone is frozen on the picture of itunes and the cord??

iPhone 5

Posted on Apr 28, 2013 2:27 PM

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27 replies

Apr 28, 2013 2:37 PM in response to sasha1706

http://support.apple.com/kb/TS3694#error9


This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.

Apr 28, 2013 2:45 PM in response to sasha1706

http://support.apple.com/kb/TS3694#error14


These errors are typically resolved by performing one or more of the steps listed below:

  1. Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
  2. Put a USB 2.0 hub between the device and the computer.
  3. Try a different USB 30-pin dock-connector cable.
  4. Eliminate third-party security software conflicts.
  5. There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
  6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
  7. Try to restore from another known-good computer and network.

Apr 28, 2013 3:59 PM in response to sasha1706

I've had the same problem with a few of the iphone 4 that we were cleaning up for sale after migrating the fleet to the iphone 5. There was a third party app that had put a redirect in the hosts file on the windows computer which stopped the computer connecting to the iTunes store. Even after sorting this out, following every step I could find in terms of removing conflicting apps, changing usb ports, changing to newer cords, I still had a number of phones throwing up a variety of errors (-1, 3194 etc) and a few phones could not be restored. Sasha have you checked iTunes on your computer for your backups? You may still be able to retrieve your photos from the backup.

MY PHONE IS STUCK ON THE PICTURE OF ITUNES AND THE CORD??

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