MY PHONE IS STUCK ON THE PICTURE OF ITUNES AND THE CORD??
My phone is frozen on the picture of itunes and the cord??
iPhone 5
My phone is frozen on the picture of itunes and the cord??
iPhone 5
After connecting the iPhone to iTunes on your computer?
Yes, I tried to restore and it had an error??
What error when restoring the iPhone with iTunes?
It says the iphone could not be restored. An unknown error occurred (9).
It says itunes has detected an iphone in recovery mode. you must restore this phone before using itunes??
http://support.apple.com/kb/TS3694#error9
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Restore it using these instructions: http://support.apple.com/kb/ht1414
It goes thru all the motions and then gets to the end and now says error (14).
http://support.apple.com/kb/TS3694#error14
These errors are typically resolved by performing one or more of the steps listed below:
THIS DIDN'T WORK??
WHAT DIDN'T WORK?
NO...AND I TRIED TO USE ANOTHER COMPUTER??? I DON'T WANT TO LOSE PICS AND THINGS I HAVE ON THIS PHONE!!
I've had the same problem with a few of the iphone 4 that we were cleaning up for sale after migrating the fleet to the iphone 5. There was a third party app that had put a redirect in the hosts file on the windows computer which stopped the computer connecting to the iTunes store. Even after sorting this out, following every step I could find in terms of removing conflicting apps, changing usb ports, changing to newer cords, I still had a number of phones throwing up a variety of errors (-1, 3194 etc) and a few phones could not be restored. Sasha have you checked iTunes on your computer for your backups? You may still be able to retrieve your photos from the backup.
YES, I DID CHECK FOR UPDATES. When I went to use the phone is had all that jibberish that computers have when staring up then I tried to shut it down and this picture came on???
My last post with the troubleshoot steps for error 14 was posted at 4:45 PM and you replied it didn't work at 4:54 PM. Not a chance you followed all troubleshooting steps included for error 14 in less than 9 minutes.
If you are going to scream and yell by typing in ALL CAPS with zero manners, I'm done trying to help you.
Good luck.
MY PHONE IS STUCK ON THE PICTURE OF ITUNES AND THE CORD??