I have OS X 10.4.11, Preview 3.0.9. When I open a jpeg and try to correct the image/brightness, contrast and so on, Preview just gives me a twirly wheel. I have to force quit it. Is there a way to download a clean version?

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Level 1

8 points

I have OS X 10.4.11, Preview 3.0.9. When I open a jpeg and try to correct the image/brightness, contrast and so on, Preview just gives me a twirly wheel. I have to force quit it. Is there a way to download a clean version?

In Preview, when I open a jpeg, under Tools, when I use Image Correction and move any of the sliders, nothing changes in the image and I get a twirly wheel. There is no way out but Force Quit. I have tried repair disc permissions, but no change. I no longer have the OS discs that came with this mac, only the disc for Pages. Is there a way to remove Preview and download a working version?

Many thanks for your help.

Posted on Apr 29, 2013 3:19 AM

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Answer 1

BDAqua

Level 10

239,369 points

Apr 29, 2013 10:24 AM in response to printr42

Try this...

First, Safe Boot , (holding Shift key down at bootup), use Disk Utility from there to Repair Permissions.

Then move these files to the Desktop...

/Users/YourUserName/Library/Preferences/com.apple.finder.plist

/Users/YourUserName/Library/Preferences/com.apple.systempreferences.plist

/Users/YourUserName/Library/Preferences/com.apple.Preview.plist

/Users/YourUserName/Library/Preferences/com.apple.Preview.bookmarks.plist

/Users/YourUserName/Library/Preferences/com.apple.desktop.plist

/Users/YourUserName/Library/Preferences/com.apple.recentitems.plist

Reboot & test.

PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.

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Answer 2

printr42 Author

Level 1

8 points

Apr 29, 2013 1:14 PM in response to BDAqua

I did the safe boot. But under Library/Preferences/com.apple I find none of the plists given here. There are others, but not one of these. What am I doing wrong? Or is the absence of these plists the problem?

At one point, several years ago, I took this G3 to a computer shop and they downloaded a software update. I have not encountered any problems, until this. Actually, I never modified a jpeg this way before, so this may not have been working for years. What's next?

Many thanks for your suggestions.

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Answer 3

BDAqua

Level 10

239,369 points

Apr 29, 2013 4:25 PM in response to printr42

Hmmm, I wonder...

There are at least 3 Library folders in OSX, one at root, one in System>Library, & one in each User's folder...

Users>YourUserName>Library>Preferences is the one we want.

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Answer 4

printr42 Author

Level 1

8 points

Apr 29, 2013 7:13 PM in response to BDAqua

If it's there it's well hidden. I don't get a user folder when I use spotlight, nor can I find it anywhere. If I go to Mac hard drive>Library>preferences I find 18 different plists. One example: com.apple.keyboardtype.plist

Any guidance would be appreciated!

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Answer 5

Klaus1

Level 9

52,749 points

Apr 30, 2013 7:26 AM in response to printr42

The User Folder is the one with a small house as its icon and your chosen user name beside it.

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Answer 6

BDAqua

Level 10

239,369 points

Apr 30, 2013 9:54 AM in response to printr42

Yeah, that is the wrong Library folder, as Klaus1 says it's in the house icon.

I find Spotlight worthless for searching.

Find Any File...

http://apps.tempel.org/FindAnyFile/

Hold Option or alt key when selecting Find to Find All.

EasyFind...

http://www.devon-technologies.com/download/

Near the bottom of the page.

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Answer 7

printr42 Author

Level 1

8 points

Apr 30, 2013 8:27 PM in response to BDAqua

BD - thanks!

I followed all the steps you outlined. Still same twirly wheel. These jpegs are about 2 MB, and I suspected that the size was slowing down the process, so I just tweaked the contrast slider a tiny bit, got the twirly wheel, went outside and watered the garden. When I came back in, no twirly wheel, and the contrast had changed. So it is possible to modify these images, but this still seems to not be working correctly. On my power PC iMac I can see the image changing as I move the slider. With the G3 iMac I would have to take a guess, move a slider, wait some time, and then see the change. Not at all useful, and I suspect not as designed.

Are my expectations too high? Or should this iMac modify the images as I move the sliders? I suspect so. Any ideas? And many thanks for your help.

Printr

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Answer 8

BDAqua

Level 10

239,369 points

Apr 30, 2013 8:49 PM in response to printr42

At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware> and report this upto but not including the Serial#...

Hardware Overview:

Model Name: iMac

Model Identifier: iMac7,1

Processor Name: Intel Core 2 Duo

Processor Speed: 2.4 GHz

Number Of Processors: 1

Total Number Of Cores: 2

L2 Cache: 4 MB

Memory: 6 GB

Bus Speed: 800 MHz

Boot ROM Version: IM71.007A.B03

SMC Version (system): 1.21f4

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Answer 9

printr42 Author

Level 1

8 points

Apr 30, 2013 10:58 PM in response to BDAqua

Machine Name: iMac

Machine Model: PowerMac2,2

CPU Type: PowerPC 750 (83.2)

Number Of CPUs: 1

CPU Speed: 450 MHz

L2 Cache (per CPU): 512 KB

Memory: 1 GB

Bus Speed: 100 MHz

Boot ROM Version: 4.1.7f4

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Answer 10

BDAqua

Level 10

239,369 points

Apr 30, 2013 11:31 PM in response to printr42

Well, RAM is maxed out for that model...

http://www.everymac.com/systems/apple/imac/specs/imac_dv_plus_450.html

Though slow, I wouldn't expect the problem with whay you're doing...

see how many of these you can answer...

See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...

http://support.apple.com/kb/PH7029

Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?

How much RAM & free Disk space do you have also, click on the Memory & Disk Usage Tabs.

Open Console in Utilities & see if there are any clues or repeating messages when this happens.

In the Memory tab of Activity Monitor, are there a lot of Pageouts?

One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

Reboot, test again.

If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts (Users & Groups in later OSX versions)>Login Items window to see if it or something relevant is listed.

Check the System Preferences>Other Row, for 3rd party Pref Panes.

Also look in these if they exist, some are invisible...

/private/var/run/StartupItems

/Library/StartupItems

/System/Library/StartupItems

/System/Library/LaunchDaemons

/Library/LaunchDaemons

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