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Apple Mail not downloading messages

OS 10.8.3 - Mail 6.3 - MacBook Pro

Mail is POP in, SMTP out.


Title says it all. 48 hours ago Mail stopped downloading messages. Click Get Mail and the Mail Activity panel (bottom left) states 'Incoming messages 14 of 14', but nothing arrives. Sending works fine.


Mail also continues to work fine on office iMac and personal iPhone (all same email account).


  • Is there a preference I could delete to refresh things?
  • If not, can I re-load Mail on this machine without affecting things elsewhere?


Connection Doctor says:


User uploaded file

MacBook Pro

Posted on Apr 29, 2013 12:13 PM

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Question marked as Best reply

Posted on Apr 29, 2013 12:16 PM

Mail – Troubleshoot Send and Receive

8 replies

May 9, 2013 3:47 PM in response to PThody

Sorry PThody no help to your issue,


I have the same problem i have only just started using mail it worked fine for the first few days and yesterday it stopped working for one of my accounts. I ended up deleating the offending account and readding the account. After this it worked as normal.


Now this morning the same account is not working. The two accounts are both Yahoo accounts and i have no problem accessing them via my Iphone. Any idears?

May 10, 2013 12:21 AM in response to klbro8

Hi there - I did eventually resolve my problem by narrowing things down. Deleted account and set up fresh: no change. Gave up on Mail and installed Thunderbird ... which failed in exactly the same way ... so not a software problem at all.


What worked for me was to click the tiny 'cog' icon at the bottom left of the Mail window and select 'Get account info'.


User uploaded file


Looking through the mail still sitting on the server, I found one message with a 25 MB attachment. This came through ok on my office account and was also fine on the iPhone (presumably because that ignores such large attachments). But my home account was trying and failing to download it, creating a bottleneck that prevented Mail from downloading anything else.


Solution? Select the offending mail and 'Remove From Server'.


Yours may be an entirely different issue but this worked for me.

Apple Mail not downloading messages

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