TS3742: OS X: About kernel panics

Learn about OS X: About kernel panics
staci38
Level 1 (0 points)

Q: MacBook Pro 13" with Mountain Lion Freezing at login and getting Kernel errors

Ive been working on a friends MacBook Pro 13" with mountain lion for about a week now. It is having intermittent kernal panic errors on boot up only. It is also freezing up frequently at apple logo. Disk check passed, reformatted and reinstalled os. Switched out Ram. Still happening. Can anyone help.

MacBook Pro, OS X Mountain Lion (10.8.3), mid 2010

Posted on Apr 29, 2013 4:37 PM

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staci38

Q: MacBook Pro 13" with Mountain Lion Freezing at login and getting Kernel errors

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  • by Eric Ross,Helpful

    Eric Ross Eric Ross Apr 29, 2013 4:40 PM in response to staci38
    Level 6 (11,681 points)
    Apr 29, 2013 4:40 PM in response to staci38

    Did you run Apple Hardware Test on the system, Take a look at this link, http://support.apple.com/kb/PH11342

  • by staci38,

    staci38 staci38 Apr 29, 2013 5:19 PM in response to Eric Ross
    Level 1 (0 points)
    Apr 29, 2013 5:19 PM in response to Eric Ross

    No,I didn't but I will. I will post back with results. Thank you so much for the recommendation.

  • by Old Toad,

    Old Toad Old Toad Apr 29, 2013 5:47 PM in response to staci38
    Level 10 (140,898 points)
    Photos for Mac
    Apr 29, 2013 5:47 PM in response to staci38

    Also boot into Safe Mode, Mac OS X: Starting up in Safe Mode, as that will run many of the routines that the Repair Disk feature of Disk Utility does.

     

    OT

  • by staci38,

    staci38 staci38 Apr 29, 2013 5:51 PM in response to Old Toad
    Level 1 (0 points)
    Apr 29, 2013 5:51 PM in response to Old Toad

    Thank you Old Toad, I'll try that as well. Thank you!

  • by Linc Davis,

    Linc Davis Linc Davis Apr 29, 2013 6:53 PM in response to staci38
    Level 10 (207,926 points)
    Applications
    Apr 29, 2013 6:53 PM in response to staci38

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.

      

    Launch the Console application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

       

    Select the most recent panic log under the heading System Diagnostic Reports on the left. If you don't see that heading, select  

     

    View â–¹ Show Log List
       
    from the menu bar. Post the entire contents of the panic report — the text, please, not a screenshot. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header and body of the report, if it’s present (it may not be.) Please don't post shutdownStall, spin, or hang reports.

  • by staci38,

    staci38 staci38 Apr 30, 2013 8:08 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 30, 2013 8:08 AM in response to Linc Davis

    Linc Davis,

    I hope this is what you were requesting. I deleted out the UUID but as far as hang reports, wasn't sure what that would look like so I am sorry if that is included in this. Please let me know what you think.

     

    Thank you for your help in this.

     

    Mon Apr 29 12:40:14 2013

    panic(cpu 0 caller 0xffffff801c8b8709): "Double fault at 0xffffff801c86e7a4, registers:\n" "CR0: 0x0000000080010033, CR2: 0xffffff80956effd8, CR3: 0x0000000019c3d000, CR4: 0x0000000000000660\n" "RAX: 0xffffff80956f01f8, RBX: 0x0000000000000001, RCX: 0x0000000000000000, RDX: 0x0000000000000001\n" "RSP: 0xffffff80956effe0, RBP: 0xffffff80956f00c0, RSI: 0xfffffe803e625000, RDI: 0xffffff80956f0218\n" "R8:  0xffffff80956f0210, R9:  0xffffff80956f0200, R10: 0x00007ff4ea446c00, R11: 0x000000007215d3ba\n" "R12: 0x0000000000000001, R13: 0xffffff801c8c6d9e, R14: 0xffffff80956f0450, R15: 0x0000000000000000\n" "RFL: 0x0000000000010282, RIP: 0xffffff801c86e7a4, CS:  0x0000000000000008, SS:  0x0000000000000000\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.22.13/osfmk/i386/trap_native.c: 280

    Backtrace (CPU 0), Frame : Return Address

    0xffffff801c70bd20 : 0xffffff801c81d626

    0xffffff801c70bd90 : 0xffffff801c8b8709

    0xffffff801c70bf00 : 0xffffff801c8cddcf

    0xffffff80956f00c0 : 0xffffff801c862f30

    0xffffff80956f0250 : 0xffffff801c8b7a99

    0xffffff80956f0420 : 0xffffff801c8cd4dd

    0xffffff80956f0440 : 0xffffff801c8c6d9e

    0xffffff80956f0570 : 0xffffff801c8b7b3d

    0xffffff80956f0740 : 0xffffff801c8cd4dd

    0xffffff80956f0760 : 0xffffff801c8c6d9e

    0xffffff80956f0890 : 0xffffff801c8b7b3d

    0xffffff80956f0a60 : 0xffffff801c8cd4dd

    0xffffff80956f0a80 : 0xffffff801c8c6d9e

    0xffffff80956f0bb0 : 0xffffff801c8b7b3d

    0xffffff80956f0d80 : 0xffffff801c8cd4dd

    0xffffff80956f0da0 : 0xffffff801c8c6d9e

    0xffffff80956f0ed0 : 0xffffff801c8b7b3d

    0xffffff80956f10a0 : 0xffffff801c8cd4dd

    0xffffff80956f10c0 : 0xffffff801c8c6d9e

    0xffffff80956f11f0 : 0xffffff801c8b7b3d

    0xffffff80956f13c0 : 0xffffff801c8cd4dd

    0xffffff80956f13e0 : 0xffffff801c8c6d9e

    0xffffff80956f1510 : 0xffffff801c8b7b3d

    0xffffff80956f16e0 : 0xffffff801c8cd4dd

    0xffffff80956f1700 : 0xffffff801c8c6d9e

    0xffffff80956f1830 : 0xffffff801c8b7b3d

    0xffffff80956f1a00 : 0xffffff801c8cd4dd

    0xffffff80956f1a20 : 0xffffff801c8c6d9e

    0xffffff80956f1b50 : 0xffffff801c8b7b3d

    0xffffff80956f1d20 : 0xffffff801c8cd4dd

    0xffffff80956f1d40 : 0xffffff801c8c6d9e

    0xffffff80956f1e70 : 0xffffff801c8b7b3d

    0xffffff80956f2040 : 0xffffff801c8cd4dd

    0xffffff80956f2060 : 0xffffff801c8c6d9e

    0xffffff80956f2190 : 0xffffff801c8b7b3d

    0xffffff80956f2360 : 0xffffff801c8cd4dd

    0xffffff80956f2380 : 0xffffff801c8c6d9e

    0xffffff80956f24b0 : 0xffffff801c8b7b3d

    0xffffff80956f2680 : 0xffffff801c8cd4dd

    0xffffff80956f26a0 : 0xffffff801c8c6d9e

    0xffffff80956f27d0 : 0xffffff801c8b7b3d

    0xffffff80956f29a0 : 0xffffff801c8cd4dd

    0xffffff80956f29c0 : 0xffffff801c8c6d9e

    0xffffff80956f2af0 : 0xffffff801c8b7b3d

    0xffffff80956f2cc0 : 0xffffff801c8cd4dd

    0xffffff80956f2ce0 : 0xffffff801c8c6d9e

    0xffffff80956f2e10 : 0xffffff801c8b7b3d

    0xffffff80956f2fe0 : 0xffffff801c8cd4dd

    0xffffff80956f3000 : 0xffffff801c8c6d9e

    0xffffff80956f3130 : 0xffffff801c8b7b3d

    0xffffff80956f3300 : 0xffffff801c8cd4dd

    0xffffff80956f3320 : 0xffffff801c8c6d9e

    0xffffff80956f3450 : 0xffffff801c8b7b3d

    0xffffff80956f3620 : 0xffffff801c8cd4dd

    0xffffff80956f3640 : 0xffffff801c81e26a

    0xffffff80956f3ee0 : 0xffffff801c81e5f5

    0xffffff80956f3f20 : 0xffffff801c8b83a9

    0xffffff80956f3fb0 : 0xffffff801c8cd401

     

     

    BSD process name corresponding to current thread: kextd

     

     

    Mac OS version:

    12D78

     

     

    Kernel version:

    Darwin Kernel Version 12.3.0: Sun Jan  6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64

    Kernel UUID:

    Kernel slide:     0x000000001c600000

    Kernel text base: 0xffffff801c800000

    System model name: MacBookPro7,1 (Mac-F222BEC8)

     

     

    System uptime in nanoseconds: 21364954792

    last loaded kext at 1663726355: com.apple.driver.AppleUSBTCButtons          237.1 (addr 0xffffff7f9e543000, size 20480)

    loaded kexts:

    com.apple.driver.AppleUSBTCButtons          237.1

    com.apple.driver.AppleFileSystemDriver          3.0.1

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          34

    com.apple.driver.AppleIRController          320.15

    com.apple.driver.AppleUSBTCKeyEventDriver          237.1

    com.apple.driver.AppleUSBTCKeyboard          237.1

    com.apple.driver.AppleUSBCardReader          3.1.7

    com.apple.iokit.SCSITaskUserClient          3.5.5

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCIBlockStorage          2.3.1

    com.apple.driver.AirPort.Brcm4331          614.20.16

    com.apple.driver.AppleUSBHub          5.5.5

    com.apple.iokit.AppleBCM5701Ethernet          3.6.0b1

    com.apple.driver.AppleEFINVRAM          1.7

    com.apple.driver.AppleFWOHCI          4.9.6

    com.apple.driver.AppleAHCIPort          2.5.1

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleUSBEHCI          5.5.0

    com.apple.driver.AppleUSBOHCI          5.2.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.8

    com.apple.driver.AppleACPIButtons          1.7

    com.apple.driver.AppleSMBIOS          1.9

    com.apple.driver.AppleACPIEC          1.7

    com.apple.driver.AppleAPIC          1.6

    com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

    com.apple.nke.applicationfirewall          4.0.39

    com.apple.security.quarantine          2

    com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

    com.apple.driver.AppleUSBMultitouch          237.3

    com.apple.iokit.IOUSBHIDDriver          5.2.5

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5

    com.apple.iokit.IOUSBMassStorageClass          3.5.1

    com.apple.driver.AppleUSBMergeNub          5.5.5

    com.apple.driver.AppleUSBComposite          5.2.5

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5

    com.apple.iokit.IOBDStorageFamily          1.7

    com.apple.iokit.IODVDStorageFamily          1.7.1

    com.apple.iokit.IOCDStorageFamily          1.7.1

    com.apple.iokit.IOAHCISerialATAPI          2.5.1

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5

    com.apple.iokit.IO80211Family          522.4

    com.apple.iokit.IOUSBUserClient          5.5.5

    com.apple.iokit.IOEthernetAVBController          1.0.2b1

    com.apple.iokit.IONetworkingFamily          3.0

    com.apple.driver.AppleEFIRuntime          1.7

    com.apple.iokit.IOFireWireFamily          4.5.5

    com.apple.iokit.IOAHCIFamily          2.3.1

    com.apple.driver.AppleMCP89RootPortPM          1.11

    com.apple.iokit.IOUSBFamily          5.5.5

    com.apple.driver.NVSMU          2.2.9

    com.apple.iokit.IOHIDFamily          1.8.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          220.2

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          345

    com.apple.iokit.IOStorageFamily          1.8

    com.apple.driver.AppleKeyStore          28.21

    com.apple.driver.AppleACPIPlatform          1.7

    com.apple.iokit.IOPCIFamily          2.7.3

    com.apple.iokit.IOACPIFamily          1.4

    com.apple.kec.corecrypto          1.0

  • by Linc Davis,

    Linc Davis Linc Davis Apr 30, 2013 12:39 PM in response to staci38
    Level 10 (207,926 points)
    Applications
    Apr 30, 2013 12:39 PM in response to staci38

    That panic was not caused by third-party software. If the problem is recurrent, the possibilities are:

     

    1. A stale or corrupt kernel cache
    2. A damaged OS X installation
    3. A fault in a peripheral device, if any
    4. Corrupt non-volatile memory (NVRAM)
    5. An internal hardware fault (including incompatible memory)
    6. An obscure bug in OS X

     

    Rule out the first possibility by booting in safe mode and then rebooting as usual. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.

       

    You can rule out the next two possibilities by reinstalling the OS and testing with non-essential peripherals disconnected and aftermarket expansion cards removed, if applicable. Sometimes a clean reinstallation (after erasing the startup volume) may solve a problem that isn't solved by reinstalling in place, without erasing.

     

    Corrupt NVRAM, which rarely causes panics, can be ruled out by resetting it.

     

    If your model has user-replaceable memory, and you've upgraded the memory modules, reinstall the original memory and see whether there's any improvement. Be careful not to touch the gold contacts. Clean them with a mild solvent such as rubbing alcohol. Aftermarket memory must exactly match the technical specifications for your model. Memory that is either slower or faster than specified may be incompatible.

     

    The Apple Hardware Test, though generally unreliable, will sometimes detect a fault. A negative test can't be depended on. Run the extended version of the test.

     

    In the category of obscure bugs, reports suggest that FileVault may trigger kernel traps under some unknown conditions. Most, though not all, of these reports seem to involve booting from an aftermarket SSD. If those conditions apply to you, try deactivating FileVault.

     

    If none of the above applies, make a "Genius" appointment at an Apple Store to have the machine tested. You may have to leave it there for several days. There isn't much point in doing this unless you can reproduce the panic, or if you can't, it happens often enough that it's likely to be repeated at the store. Otherwise you may be told that nothing is wrong.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you know how to restore, and you have at least  two independent backups.) Don’t erase the recovery partition, if present.

     

    Keeping your confidential data secure during hardware repair

     

    *An SSD doesn't need to be zeroed.

  • by staci38,

    staci38 staci38 Apr 30, 2013 5:22 PM in response to Eric Ross
    Level 1 (0 points)
    Apr 30, 2013 5:22 PM in response to Eric Ross

    Eric Ross,

     

    I can't run the hardware test as this machine wont allow it, only from the original disk, which he doesn't have. :-(. But I did go into safe mode then restarted, it hasn't given me the problem sice. :-)

  • by staci38,

    staci38 staci38 Apr 30, 2013 5:30 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 30, 2013 5:30 PM in response to Linc Davis

    Linc Davis,

     

    I did the safe-mode start and restarted it, problem hasn't ocurred since. Prior to this I had aready tried the NVRAM or PRAM reset, which didn't work and can't do the hardware test, which I really wanted to do but he doesn't have the original disk that came with the computer. It came with Snow Leopard, which I have for my MAC that is the exact same computer as well as put out the same time of year, but not sure if I can use it on his. I'm continually restarting it now to try to recreate the problem, but since the safe mode reset, it hasn't done it again.

  • by staci38,

    staci38 staci38 May 1, 2013 7:30 AM in response to staci38
    Level 1 (0 points)
    May 1, 2013 7:30 AM in response to staci38

    UPDATE: as of today, after several times of restarting to check out the system, it finally froze again as well as freezing when trying to go into safe mode. I'm at a loss now! It ran perfect up until this morning.

  • by Linc Davis,

    Linc Davis Linc Davis May 1, 2013 8:08 AM in response to staci38
    Level 10 (207,926 points)
    Applications
    May 1, 2013 8:08 AM in response to staci38

    Please take the last step in my previous message.

  • by staci38,

    staci38 staci38 May 1, 2013 1:24 PM in response to Linc Davis
    Level 1 (0 points)
    May 1, 2013 1:24 PM in response to Linc Davis

    Linc,

     

    This is my friend's computer and they have no warranty and can't afford to take it to Apple, which is why I'm trying to help them out but it is way beyond my knowledge, so they may have to anyway.

  • by Linc Davis,

    Linc Davis Linc Davis May 1, 2013 1:41 PM in response to staci38
    Level 10 (207,926 points)
    Applications
    May 1, 2013 1:41 PM in response to staci38

    Testing at an Apple Store is free, though not always accurate.

  • by staci38,

    staci38 staci38 May 1, 2013 5:10 PM in response to Linc Davis
    Level 1 (0 points)
    May 1, 2013 5:10 PM in response to Linc Davis

    Linc,

     

    I wasn't aware of that but thank you. I am currently trying to run the hardware test, which I know isn't always accurate either but I'm gonna try it.

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