I rented a movie and now it won't play, just a black screen.

My computer is authorized, but still nothing.

Posted on Apr 29, 2013 9:03 PM

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1 reply

May 2, 2013 7:43 AM in response to Chris_Cheatwood

Hey Chris,


Sorry to hear about your movie not playing.


I would go over the following document for basic troubleshooting on iTunes for Windows:

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

(http://support.apple.com/kb/ts1717)


That article in particular is for Windows Vista and Windows 7, but we also have a similar article for XP here:

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

(http://support.apple.com/kb/TS1421)


Cheers,

David

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I rented a movie and now it won't play, just a black screen.

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