Q: I rented a movie and now it won't play, just a black screen.

Hey Chris,

Sorry to hear about your movie not playing.

I would go over the following document for basic troubleshooting on iTunes for Windows:

iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

(http://support.apple.com/kb/ts1717)

That article in particular is for Windows Vista and Windows 7, but we also have a similar article for XP here:

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues

(http://support.apple.com/kb/TS1421)

Cheers,

David