TS2191: iTunes : Movie file cannot be found error message

Learn about iTunes : Movie file cannot be found error message
abledoc173
Level 1 (0 points)

Q: err -50 appeared during a movie and now will not continue to play

What does this message mean? I was in the middle of watching a movie that I recently downloaded...however the movie was not completely downloaded at the time I began watching this...Help

iMac

Posted on Apr 29, 2013 10:57 PM

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abledoc173

Q: err -50 appeared during a movie and now will not continue to play

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  • by matt00,

    matt00 May 2, 2013 8:43 AM in response to abledoc173
    Level 5 (4,015 points)
    May 2, 2013 8:43 AM in response to abledoc173

    Hi abledoc173,

     

     

    That sounds frustrating! iTunes Store "Error (-50)" is usually caused by a connection timeout, or software that may be affecting the iTunes Store connection. I found the following article that presents a few resolutions:

     

    iTunes Store: "Error (-50)" when downloading purchased content

    http://support.apple.com/kb/TS1583

     

     

    "Error (-50)" when downloading purchased videos

     

    Deleting the cached video files of the download, and starting the download again from the beginning, often will resolve this issue.

     

    To find the cached video downloads:

     

    • Navigate to the downloads folder on your computer. This folder can be found in the locations listed below.

           Note: the "iTunes Media" folder may appear as "iTunes Music".


             OS X:

         ~/Music/iTunes/iTunes Media/Downloads

               Note: The tilde (~) refers to your Home directory.

     

    • Locate the folder that contains the cached video file for this purchase.

     

    • Move the folder for the affected purchased video to the Trash or Recycle Bin.

     

    • Open iTunes.

     

    • Choose Store > Check for Available Downloads.

     

    • Enter your account name and password and click the Check button.

     

     

    Should this resolve your issue, I hope you enjoy the rest of that movie!

     

    Matt M.