Mac Randomly reboots

Question

Level 2

372 points

Mac Randomly reboots

Mac Rendomly reboots and I get a message saying there wasa problem or what not after reboot and to press a key to continue.

I have applied the instructions on this site (http://www.midnightryder.com/how-to-fix-a-randomly-rebooting-mac-os-x-10-8-mount ain-lion/) and also have rebooted (Cmd + R) and did a repair of the disk and disk permissions. However if none of these resolve the issue perhaps I should re-install Mountain Lion. I am not sure if this is a hardware or software problem. I guess I could also try booting into the Apple hardware test CD, but many hardware issues are not detected by that CD. Anyone else have this problem and what solved it?

iPhone 4S, OS X Mountain Lion (10.8.2)

Posted on Apr 30, 2013 3:48 AM

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Answer 1

Barney-15E

Level 10

112,518 points

Apr 30, 2013 4:53 AM in response to John Wolf

That link is garbage. Corrupt files don't cause the kernel to crash.

Open up Console and select System Diagnostic Reports. Select the most recent Kernel Panic log and copy all of it. Post that here. That should give us an idea if it is hardware or software.

If you boot into Safe Mode, does it happen?

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Answer 2

lrr394

Level 1

5 points

Apr 30, 2013 4:53 AM in response to John Wolf

Do you have the Specs of the computer?

Also, look at the console and see if any error messages or kernal panics are happening.

Sometimes, the problem might be a USB device that you are plugging into the machine

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Answer 3

John Wolf Author

Level 2

372 points

Apr 30, 2013 4:26 PM in response to Barney-15E

Where is the kernel panic log in Mountain Lion?

I did not boot into Safe Mode, but perhaps I should. I do have a USB Printer connected and perhaps this is part of the Kernel panic. I tried disconnecting it and will see if the problem remains.

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Answer 4

John Wolf Author

Level 2

372 points

Apr 30, 2013 4:29 PM in response to lrr394

Hardware Overview:

Model Name: MacBook

Model Identifier: MacBook5,2

Processor Name: Intel Core 2 Duo

Processor Speed: 2.13 GHz

Number of Processors: 1

Total Number of Cores: 2

L2 Cache: 3 MB

Memory: 4 GB

Bus Speed: 1.07 GHz

Boot ROM Version: MB52.0088.B06

SMC Version (system): 1.38f5

Serial Number (system): 730050AC9GU

Hardware UUID: 22AE87A5-8DEF-5F07-B328-0A2BABD69F91

Sudden Motion Sensor:

State: Enabled

I disconnected my printer and will see if the problem continues.

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Answer 5

Barney-15E

Level 10

112,518 points

Apr 30, 2013 4:42 PM in response to John Wolf

They should be under what you have highlighted. Either they didn't get logged, they were cleared out, or you didn't have a KP.

Is this what you are seeing?

http://support.apple.com/kb/TS3742

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Answer 6

John Wolf Author

Level 2

372 points

Apr 30, 2013 4:49 PM in response to Barney-15E

Yes thats what I saw twice. I wonder why they were not logged because I never cleared anything. EXCEPT I never was given the option to report the panic to Apple as that page suggests.

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Answer 7

Barney-15E

Level 10

112,518 points

Apr 30, 2013 5:26 PM in response to John Wolf

You reporting it shouldn't prevent the log from being written.

Take a look at some of the troubleshooting steps in the article I linked.

KPs are caused by hardware faults and incompatible/corrupt kernel extensions. Hardware can include connected devices like printers and hard drives.

Try running in Safe Mode, if you don't get any KPs, then it is likely third-party software (kernel extension).

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Answer 8

John Wolf Author

Level 2

372 points

May 4, 2013 8:35 AM in response to Barney-15E

It has not done it in a while. Perhaps its because I repaired the disk, and keep my printer unplugged.

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Answer 9

Eric Root

Level 10

684,027 points

May 4, 2013 12:30 PM in response to John Wolf

Try plugging your printer in and see if the problem occurs again. If so, follow Barney's advice about trying the Safe Mode. Unless you resolve the problem, what is going to happen the next time you want to print?

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Answer 10

John Wolf Author

Level 2

372 points

May 4, 2013 2:36 PM in response to Eric Root

It seems to work just fine, its just I do not leave it plugged in 24/7 anymore. Or should I?

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Answer 11

Eric Root

Level 10

684,027 points

May 5, 2013 10:11 AM in response to John Wolf

That is up to you. I'm glad it appears to be okay.

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Answer 12

John Wolf Author

Level 2

372 points

May 7, 2013 12:42 PM in response to Eric Root

Maybe I spoke too soon. Latest kernel Panic.

Tue May 7 09:38:16 2013

panic(cpu 1 caller 0xffffff801fab0011): "copyio(1,0x7fff51e0c708,0xffffff8038d14490,96,0,0) cr3 is 0x53d6020 expects 0x53d6020"@/SourceCache/xnu/xnu-2050.22.13/osfmk/x86_64/copyio.c:138

Backtrace (CPU 1), Frame : Return Address

0xffffff8099b4be80 : 0xffffff801fa1d626

0xffffff8099b4bef0 : 0xffffff801fab0011

0xffffff8099b4bf70 : 0xffffff801fa105fa

0xffffff8099b4bf90 : 0xffffff801fa19551

0xffffff8099b4bfb0 : 0xffffff801fab2977

BSD process name corresponding to current thread: WindowServer

Mac OS version:

12D78

Kernel version:

Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64

Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6

Kernel slide: 0x000000001f800000

Kernel text base: 0xffffff801fa00000

System model name: MacBook5,2 (Mac-F22788AA)

System uptime in nanoseconds: 24019869844231

last loaded kext at 23116845143836: com.seagate.driver.PowSecDriverCore 5.2.2 (addr 0xffffff7fa1d36000, size 229376)

last unloaded kext at 23219260559093: com.apple.iokit.IOFireWireSBP2 4.2.2 (addr 0xffffff7fa1d1b000, size 110592)

loaded kexts:

com.bresink.driver.BRESINKx86Monitoring 9.0

com.rim.driver.BlackBerryUSBDriverInt 0.0.68

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.iokit.IOBluetoothSerialManager 4.1.3f3

com.apple.filesystems.ntfs 3.10

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.60

com.apple.driver.AGPM 100.12.87

com.apple.driver.AppleHDA 2.3.7fc4

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.GeForce 8.1.0

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.ApplePolicyControl 3.3.0

com.apple.driver.AppleBacklight 170.2.5

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3

com.apple.driver.AppleUpstreamUserClient 3.5.10

com.apple.driver.AppleMCCSControl 1.1.11

com.apple.driver.SMCMotionSensor 3.0.3d1

com.apple.driver.AppleUSBTrackpad 237.1

com.apple.driver.AppleUSBTCKeyEventDriver 237.1

com.apple.driver.AppleUSBTCKeyboard 237.1

com.apple.driver.AppleIRController 320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 34

com.apple.iokit.SCSITaskUserClient 3.5.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.3.1

com.apple.driver.AirPort.Brcm4331 614.20.16

com.apple.driver.AppleUSBHub 5.5.5

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleFWOHCI 4.9.6

com.apple.driver.AppleAHCIPort 2.5.1

com.apple.nvenet 2.0.19

com.apple.driver.AppleUSBEHCI 5.5.0

com.apple.driver.AppleUSBOHCI 5.2.5

com.apple.driver.AppleEFINVRAM 1.7

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleACPIButtons 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.7

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0

com.apple.nke.applicationfirewall 4.0.39

com.apple.security.quarantine 2

com.apple.driver.AppleIntelCPUPowerManagement 196.0.0

com.apple.iokit.IOSerialFamily 10.0.6

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 2.3.7fc4

com.apple.iokit.IOAudioFamily 1.8.9fc11

com.apple.kext.OSvKernDSPLib 1.6

com.apple.iokit.IOSurface 86.0.4

com.apple.driver.AppleHDAController 2.3.7fc4

com.apple.iokit.IOHDAFamily 2.3.7fc4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.nvidia.nv50hal 8.1.0

com.apple.iokit.IOBluetoothFamily 4.1.3f3

com.apple.driver.IOPlatformPluginFamily 5.3.0d51

com.apple.driver.AppleGraphicsControl 3.3.0

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.iokit.IOFireWireIP 2.2.5

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3

com.apple.driver.AppleSMBusController 1.0.11d0

com.apple.NVDAResman 8.1.0

com.apple.iokit.IONDRVSupport 2.3.7

com.apple.iokit.IOGraphicsFamily 2.3.7

com.apple.driver.AppleSMC 3.1.4d2

com.apple.iokit.IOUSBHIDDriver 5.2.5

com.apple.driver.AppleUSBMergeNub 5.5.5

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.5.1

com.apple.iokit.IO80211Family 522.4

com.apple.iokit.IOUSBUserClient 5.5.5

com.apple.iokit.IOFireWireFamily 4.5.5

com.apple.iokit.IOAHCIFamily 2.3.1

com.apple.iokit.IONetworkingFamily 3.0

com.apple.driver.NVSMU 2.2.9

com.apple.driver.AppleEFIRuntime 1.7

com.apple.iokit.IOHIDFamily 1.8.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 220.2

com.apple.kext.AppleMatch 1.0.0d1

com.apple.security.TMSafetyNet 7

com.apple.driver.DiskImages 345

com.apple.driver.AppleKeyStore 28.21

com.apple.iokit.IOUSBMassStorageClass 3.5.1

com.apple.driver.AppleUSBComposite 5.2.5

com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5

com.apple.iokit.IOStorageFamily 1.8

com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5

com.apple.iokit.IOUSBFamily 5.5.5

com.apple.driver.AppleACPIPlatform 1.7

com.apple.iokit.IOPCIFamily 2.7.3

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

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Answer 13

Paul_31

Level 6

14,160 points

May 7, 2013 12:59 PM in response to John Wolf

com.seagate.driver.PowSecDriverCore 5.2.2

com.bresink.driver.BRESINKx86Monitoring 9.0

com.rim.driver.BlackBerryUSBDriverInt 0.0.68

Eliminating the non-Apple stuff is usually a good place to start troubleshooting KPs.

Uninstall these items, at least temporarily, according to the developers instructions (hopefully uninstallers are available). If the panics stop, and if you actually need them, re-install one-at-a-time and test, ensuring that you have the latest Mountain Lion compatible versions.

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Answer 14

John Wolf Author

Level 2

372 points

May 9, 2013 11:45 AM in response to Paul_31

What are those drivers and how do I get rid of em? NOTE. Mac works like a charm in Safe Mode and Windows mode so this obviously is a software issue.

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Answer 15

Paul_31

Level 6

14,160 points

May 9, 2013 1:17 PM in response to John Wolf

The best way to remove them is to use an uninstaller that is hopefully available from the developer.

I found this about Seagate:

http://forums.seagate.com/t5/GoFlex-GoFlex-Desk-GoFlex-Pro/Seagate-s-PC-MAC-USB- 3-0-Goflex-drivers-not-Mac-compatible/td-p/151269

For com.rim.... hopefully Blackberry have an uninstaller available - check their website.

For com.bresink.... have a look here: http://forums.macrumors.com/showthread.php?t=1553654

Doing a few searches, it seems all three items are often implicated in kernel panics.

Not the recommeded way, but if you can't find uninstallers, as a last resort, you could use EasyFind to locate and remove the offending items:

http://download.cnet.com/EasyFind/3000-2248_4-8707.html

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