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i keep getting the comment disc burner or software not found?

keep getting the comment disc burner or software not found?

Windows 7

Posted on Apr 30, 2013 5:36 AM

Reply
2 replies

May 2, 2013 12:05 PM in response to Elaine McLaughlin

Hello Elaine McLaughlin


Welcome to the Apple Support Communities. Looking into the issue that you are having with iTunes not finding the disk burner or software, I believe I have found a resolution for you.


iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install

http://support.apple.com/kb/ts2308


It has a few resolutions that would be helpful.


Happy listening

-Norm G.

Dec 15, 2013 12:10 AM in response to norm123

Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)

Hewlett-Packard MCP67

iTunes 11.1.3.8

QuickTime not available

FairPlay 2.5.16

Apple Application Support 2.3.6

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.0.0.117

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0014B9500B3C63C0



Current user is not an administrator.

The current local date and time is 2013-12-15 08:09:14.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is not supported.

Core Media is supported.



Video Display Information



NVIDIA, NVIDIA GeForce 7150M / nForce 630M





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 11.1.3.8 is currently running.

iTunesHelper 11.1.3.8 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

i keep getting the comment disc burner or software not found?

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