When I try to sync my iphone to itunes, it does not recognize my device...it gives me a message "If you are experiencing problems with your iphone, you can restore it's original settings by clicking restore" will this erase all data, and apps from phone?
iPhone 3GS, iOS 6.1.3
Hey there morac68!
I've found an article that will explain a little more about the restore process to you:
iTunes: Restoring iOS software
http://support.apple.com/kb/ht1414
Specifically, this sentence gives you the answer you are looking for:
Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
As it says later on in the article, you may want to follow these steps before restoring:
Before restoring:
- Verify that you are using the latest version of iTunes.
- Back up your device.
- Transfer and sync content to your computer.
Thanks for using the Apple Support Communities!
-Braden
sync issues?
