Skip navigation

sync issues?

181 Views 1 Reply Latest reply: May 2, 2013 1:42 PM by braden85 RSS
morac68 Calculating status...
Currently Being Moderated
Apr 30, 2013 9:15 AM

When I try to sync my iphone to itunes, it does not recognize my gives me a message "If you are experiencing problems with your iphone, you can restore it's original settings by clicking restore"  will this erase all data, and apps from phone?

iPhone 3GS, iOS 6.1.3
  • braden85 Community Specialists Community Specialists (2,260 points)
    Currently Being Moderated
    May 2, 2013 1:42 PM (in response to morac68)

    Hey there morac68!


    I've found an article that will explain a little more about the restore process to you:


    iTunes: Restoring iOS software


    Specifically, this sentence gives you the answer you are looking for:


    Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.

    As it says later on in the article, you may want to follow these steps before restoring:

    Before restoring:


    Thanks for using the Apple Support Communities!




More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.