1 Reply Latest reply: May 2, 2013 1:42 PM by braden85
morac68 Level 1 Level 1

When I try to sync my iphone to itunes, it does not recognize my device...it gives me a message "If you are experiencing problems with your iphone, you can restore it's original settings by clicking restore"  will this erase all data, and apps from phone?

iPhone 3GS, iOS 6.1.3
  • braden85 Community Specialists Community Specialists

    Hey there morac68!


    I've found an article that will explain a little more about the restore process to you:


    iTunes: Restoring iOS software



    Specifically, this sentence gives you the answer you are looking for:


    Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.

    As it says later on in the article, you may want to follow these steps before restoring:

    Before restoring:


    Thanks for using the Apple Support Communities!