14 Replies Latest reply: May 2, 2013 11:43 AM by Ralph Johns (UK)
cclarry1 Level 1 (0 points)

I receive an error message when trying to link my iMessage account to my Apple ID.  My phone syncs fine, just my Macbook doesn't work.  Same issue with Facetime.

Screen Shot 2013-04-30 at 5.56.34 PM.png


MacBook Pro (15-inch Mid 2010), OS X Mountain Lion (10.8.2)
  • Imp68 Level 4 (2,590 points)
  • cclarry1 Level 1 (0 points)

    Nope, didn't fix the issue, thanks though.  Also have re-downloaded the Mountain Lion upgrade and re-installed it and still no luck.

  • Imp68 Level 4 (2,590 points)

    Hmm how about in a test user?  See http://support.apple.com/kb/TS4053

  • cclarry1 Level 1 (0 points)

    Nope, tried using a test user as well. 

  • Imp68 Level 4 (2,590 points)

    Ever had the logic board replaced in that system?

     

    If you click the apple >> about this Mac, and click your version number twice, does a serial number show up?

  • cclarry1 Level 1 (0 points)

    Never replaced the logic board and yes, if I double click it I get a serial number.

  • Imp68 Level 4 (2,590 points)

    If you followed everything posted correctly so far, I'm stumped.  I was going to suggest firewall issue, but if the phone works, probably not it.  This is the article anyway:  http://support.apple.com/kb/ht4245

     

    Maybe someone else has an idea... Best of luck.

  • Ralph Johns (UK) Level 9 (71,158 points)

    Hi,

     

    The thing now is to check the Hosts file.

     

    In the Finder > Go Menu > Go to Folder type in /etc/hosts

    This will take you to the etc folder and highlight the hosts file.  (it is in lower case)

     

    You can then use Open With and chose TextEdit to view it.

    A "Vanilla" one looks like this.Hosts file.png

    Any line that lists Apple or Verisign  is likely to block the Certificate needed to allow access.

     

    You have to use Terminal to Edit this file so you will have to come back to us  for that.

     

     

    3Sigcopy2.png
    9:45 PM      Wednesday; May 1, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • cclarry1 Level 1 (0 points)

    Yep, I have one of those lines:

     

    127.0.0.1 CRL.VERISIGN.NET.*

     

    Do I need to bring it in to Apple to get this changed or can I do it myself?

  • Ralph Johns (UK) Level 9 (71,158 points)

    HI,

     

    In effect this is a DNS block.

     

    You can do it.

     

    You need to be in an Admin Mac User Account that has  non blank password.

    Go to the Applications/Utilities folder and open Terminal.

     

    You should see your shortname (the one under the Little House icon) followed by the $ symbol

    Copy and paste the bold text below into Terminal after the $ symbol.

    sudo pico /etc/hosts

     

    This will load the file "hosts" into and editor that works in Terminal.

    Use the arrow keys to get to the line with Verisign in it.

    Now type the # symbol and it will be added in front of the character that is highlighted.

    The # symbol is either Shift +3 or ALT+ 3 depending on your keyboard layout

     

    Now use CTRL and O keys together.

    This Saves the changes.

    Quit Terminal.

     

     

    3Sigcopy2.png
    10:02 PM      Wednesday; May 1, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • Linc Davis Level 10 (192,784 points)

    I have one of those lines

     

    That was Step 5 in the Apple Support article linked in the first reply to your question, which you said didn't help.

  • cclarry1 Level 1 (0 points)

    This worked, didn't really understand it in the article linked above.

     

    Thanks for all the help!

  • Imp68 Level 4 (2,590 points)

    You're welcome.

  • Ralph Johns (UK) Level 9 (71,158 points)

    Hi,

     

    4thanx.gif  for the Points  2correct.png

     

     

    3Sigcopy2.png
    7:42 PM      Thursday; May 2, 2013

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously