2 Replies Latest reply: May 1, 2013 5:53 AM by Texas Mac Man
annieapple23 Level 1 Level 1

i cracked my ipad screen and got some water on it and i think it went through the cracks and will not even turn on now. i think it is completely broken. when i went asking how much it would cost to replace it, they say 250$ but does that still count even if the ipad wont work? is it part of the ipad rules or something?help!

iPad 2
  • Simon Slavin Level 4 Level 4

    Just like when you break anything else in your home -- TV, vacuum, washingmachine -- the breaking is your problem, it has nothing to do with the company you bought the product from.


    If you have home insurance you might want to see if you can claim on your policy.  But you should check with your insurance company first to see if this will effect your future premiums or anything else you care about.

  • Texas Mac Man Level 8 Level 8
    Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.


    Out-of-Warranty Service

         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)   




    iPad modelOut-of-Warranty Service Fee
    iPad mini$219
    iPad 3rd, 4th generation$299
    iPad 2, iPad$249



    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad



    Make a Genius Bar Reservation



    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.


    iPad Repair & Screen Replacement Services



    RepairZoom iPad Repair



    Mission Repair






     Cheers, Tom