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Why doesn't a picture show up when I click on it in my texts?

929 Views 1 Reply Latest reply: May 3, 2013 8:07 AM by sheila_m. RSS
maddywinter Calculating status...
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Apr 30, 2013 10:28 PM

Whenever I send or recieve pictures while I'm texting (whether it's iMessage or Text Messages) it just says "loading" and never shows up. I can see it when it's sent to me but when I click it to make it larger, it only says loading then nothing happens. I can't seem to figure out how to fix it...

iPhone 5
  • sheila_m. Community Specialists Community Specialists (3,070 points)

    Hello maddywinter,

     

    Recieving picture messages is definitely an important feature of the iPhone, and I think I found an article that might help with this.  Below are the steps from the article that I think would help you most:

     

    1. To send and receive MMS messages on your iPhone, verify that your wireless carrier supports MMS2.
    2. Ensure that MMS Messaging is turned on in Settings > Messages.
    3. Verify that your phone is able to access cellular data.
      • Some carriers allow you to edit your APN (Access Point Name), which may prevent MMS from working.
      • If you are roaming outside your calling area, make sure you have Data Roaming turned on in Settings > General > Cellular to send or receive MMS content.
      • While on a phone call, you will be unable to send or receive MMS messages when using an EDGE, GPRS, or any CDMA cellular data network. After the phone call ends, you will receive any incoming messages. If you tried to send an MMS message, you may need to send it again.
    4. If the issue persists and your wireless carrier has confirmed that your wireless account is provisioned2 for MMS, restore the iPhone.

     

    You can find the full article here:

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    I hope these steps help!

     

    Best,

     

    Sheila M.

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