13 Replies Latest reply: Oct 14, 2013 9:30 PM by JohnWD1
alangsam Level 1 Level 1 (15 points)

I have latest updates to aperture applied. I share a library with iphoto. If i try to enable photostream from preferences a spinning beachball starts and the application becomes unusable. I have to force quit. Restarting doesnt fix it. I have repaird and rebuilt the database. I also notice that while the  application shows not responding their is also a photstream process running that is using up 100% of cpu? in the past i have tried delting preference files to no avail. Really need help here.


iMac, OS X Mountain Lion (10.8.2), 2.8GHZ 16GB 2TB
  • léonie Level 9 Level 9 (75,275 points)

    Instead of Force-Quitting you might try this:

                       If Aperture is unresponsive, how to avoid force quitting?

     

    When repairing, don't forget to use "Repair Permissions" as well.

     

    Can you launch Aperture and enable Photo Stream, if you hold down the Shift-key when launching Aperture?

     

    If yes, then your Photo Stream may contain an unreadable image file. In that case, try, if removing the Photo Stream folder from your User Library to the Desktop helps.

    The Photo Streams are stored in

         ~/Library/Application Support/iLifeAssetManagement/assets/

     

    Remove this folder from your user library, and log off and on again. Then try, if you now can enable the Photo Stream.

  • alangsam Level 1 Level 1 (15 points)

    When i hold down the shift key while launching aperture nothing happens differently than when i just launch aperture?

     

    i moved out the assets folder (9,3GB!) and still when i launch aperture it works ok until i select Photostrem in preference. it then goes to the screen that says Photo stream has to be turned on. before i can select we get the beachball. I then have to force quit (nothing else works). i go to system preferences icloud and then uncheck photostream and i can start aperture and photostream works fine.

     

    BTW - photostream works fine on my other ipads, iphones and mac's. it even works on iphoto on this machine!

  • Frank Caggiano Level 7 Level 7 (25,720 points)

    Create a new Aperture library, switch to that library and try to enable Photstream. Does it work?

     

    If not create a new user and do the same.

     

    post back the results

  • léonie Level 9 Level 9 (75,275 points)

    i moved out the assets folder (9,3GB!) and still when i launch aperture it works ok until i select Photostrem in preference.

    Then put the "assets" folder back.

  • alangsam Level 1 Level 1 (15 points)

    created a new aperture library. that did NOT fix the issue.

     

    Created a new user account - that DID fix the issue!.

     

    how do we get it to work with the existing user account...?

  • alangsam Level 1 Level 1 (15 points)

    I put them back but still need your awesome help in getting it to work in my current user account. Have way to much workflow created without having to start over with a new user account and rebuid everything....

  • léonie Level 9 Level 9 (75,275 points)

    I put them back but still need your awesome help in getting it to work in my current user account.

    Working in a different user account was meant as a test - a basic trouble shooting measure- not as a fix, see: Isolating an issue by using another user account

     

    Your result tells, that Aperture, your hardware, and your system are probably o.k., but some settings, startup items, Aperture plug-ins, preference panes used in your user account may be problematic.

     

    I'd start with trouble shooting the preferences and presets, as described in

     

    Aperture 3: Troubleshooting Basics

     

    Remove the file "com.apple.Aperture.plist" from your user library to the Desktop, and if that does not help, remove the presets.

     

    Remember to log off and on, before removing the preferences.

     

    The user preferences are hidden by default; reveal them from the Finder's "Go" menu:

     

    • Quit Aperture, if it is running:
    • Open the user library by using the Finder's "Go > Go to Folder" menu and hold down the options-key, until "Library" appears in the drop down menu. Select it In the widow that will open, scroll down to "Preferences"
    • From the "Preferences" folder  remove "com.apple.Aperture.plist".
    • Then try to launch Aperture again.
  • Frank Caggiano Level 7 Level 7 (25,720 points)

    As Léonie wrote this was a troubleshooting step to try and isolate the problem. That it works in another user account is good it tells us your basic setup is OK.

     

    Do as she wrote, start with the troubleshooting steps, hopefully that will clear it. Post back if you still have problems.

     

    regards

  • alangsam Level 1 Level 1 (15 points)

    I tried each of the methods in troubleshooting basics to no avail. I really appreciate your help. It seems as if we were doing well isolating but since then cant get photostream to work?

  • Frank Caggiano Level 7 Level 7 (25,720 points)

    Looking at the Photstream process that you mentioned in your first post it appears that it accesses a few different files/folders in your home Library folder.

     

    I would try turning off Photostream for the account that is not working

    (System Preferences->iCloud->Photostream) then moving

     

    ~/Library/Containers/com.apple.photostream-agent

     

    and

     

    ~/Library/Application Support/iLifeAssetManagement

     

    to the Desktop and then enabling Photstream and then try it in Aperture.

     

    post back

     

    regards

  • alangsam Level 1 Level 1 (15 points)

    Frank you are my hero. It finally works!! It appears that the com.apple.photostream-agent was the bug a boo!

    when i moved that out all started working perfectly.

     

    Thanks!

  • Frank Caggiano Level 7 Level 7 (25,720 points)

    You're elcome. Glad it helped,

     

    regards

  • JohnWD1 Level 1 Level 1 (0 points)

    FINALLY!!! Wow. THANK YOU!

     

    This actuall resolved a similar issue i was having that started about 2 or 3 weeks ago... Photo stream had been working fine for over a year, then out of nowhere iPhoto went unresponsive. I had narrowed it down to the photo stream by looking at the activity monitor and saw that photo stream was killing my CPU. Once I turned photo stream off in settings my iPhoto worked again. However, I still didn't have a fix for having Photo Stream turned on and a functional iPhoto.

     

    This solution worked!