Archit Sonika
Level 1 (0 points)

Q: Hi I am unable to download apps from the App Store. When I click on the install button, the app doesn't start downloading. It changes back to the 'free' button after a min.

Hi I am unable to download apps from the App Store. When I click on the install button, the app doesn't start downloading. It changes back to the 'free' button after a min.

iPhone 4 (8GB), iOS 6.1.3

Posted on May 1, 2013 8:55 AM

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Archit Sonika

Q: Hi I am unable to download apps from the App Store. When I click on the install button, the app doesn't start downloading. It chan ... more

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  • by sterling r,Helpful

    sterling r sterling r May 16, 2013 10:23 AM in response to Archit Sonika
    Community Specialists
    May 16, 2013 10:23 AM in response to Archit Sonika

    Hello Archit,

     

    I was researching your issue and I feel our iPhone Troubleshooting Assistant will be able to help with this.

    You can find it here: http://www.apple.com/support/iphone/assistant/phone/#section_1

     

    If that doesn't quite resolve the issue for you, you may want to sign out of, and back into the iTunes and App stores in the iPhone Settings. This article will show you where to go to do that named iOS: Changing the signed-in iTunes Store Apple ID account, in particular this section:

     

    Changing your Apple ID account

    Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.

    Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.

    This says to sign in with another account, or create a new one, but you can use the same one to sign back in with.

     

    All the best,

    Sterling

  • by Archit Sonika,

    Archit Sonika Archit Sonika May 3, 2013 10:31 AM in response to sterling r
    Level 1 (0 points)
    May 3, 2013 10:31 AM in response to sterling r

    thanks...i restarted my phone and it worked