HT203165: iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439

Learn about iPod: Can't restore or update in iTunes with error 1415, 1417, 1418, 1428, 1429, 1430, 1436, or 1439
bestwvman
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Q: error not found -23

free file viewer finds no information

Itunes 10.6.3.25, Windows 7, other songs have great sound

Posted on May 1, 2013 8:31 PM

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bestwvman

Q: error not found -23

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  • by jeremy_v,

    jeremy_v jeremy_v May 4, 2013 8:25 AM in response to bestwvman
    Community Specialists
    May 4, 2013 8:25 AM in response to bestwvman

    Hi bestwvman,

     

    You can find information about iTunes error 23 in the following article:

     

    iTunes: Specific update-and-restore error messages and advanced troubleshooting

    http://support.apple.com/kb/TS3694

     

    Here's what the article says about this error message:

     

    Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40

     

    These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.

     

    Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.

     

    Thanks for visiting Apple Support Communities!

     

    -Jeremy