3 Replies Latest reply: May 9, 2013 6:04 AM by lamstones
lamstones Level 1 Level 1 (0 points)

i cannot see my iphone 5 or ipad on the Devices list in iTunes, hence cannot pair in Remote. I have done the basic check and the network should not be a problem as Rowmate seems to be working with the Mini as I can control it fom the two devices, just not Remote.


Mac Pro Quad core Intel, Mac OS X (10.5.8), iPhone
  • braden85 Community Specialists Community Specialists (3,430 points)

    Hey there lamstones!

     

    I have found a couple of articles that may address your issues. The first is general information about using the Remote app, and it can be found here:

     

    About Remote app for iPhone, iPad, and iPod touch

    http://support.apple.com/kb/ht1947

     

    The second is an article that will help you troubleshoot any issues you may be seeing with the functionality of the Remote app, and it can be found here:

     

    Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

    http://support.apple.com/kb/TS1741

     

    Thanks for using the Apple Support Communities!

     

    -Braden

  • lamstones Level 1 Level 1 (0 points)

    hi

    Thanks for your response and I have used both of those articles but still cannot resolve the issue. i am pretty sure I have set all the required parameters but here are the two odd issues that may point to the source of my problem:-

    1) in iTunes>preferemces>Devices, I cannot find a way of clicking for "look for ipad, iPhone, iPod remotes" option

    2) Even though allowing signed application is enabled in my application firewall preference, everytime iTunes starts up, I still get a prompt to accept external connection to iTune - it is as if the firewall preference is not remembered.

     

    I also have Rowmate runninn on my iPhone 5 and that works fine over WiFi with the Mini so I dont think it is general network connection issue but specificalt the Remote app with iTune!

     

    Any further pointers will be greatly apreciated.

    Thanks

  • lamstones Level 1 Level 1 (0 points)

    Further update. I have 2 WiFi networks at home and today managed to get the Remote app working with iTune with the other network that runs WEP encryption instead of WPA2 like the one I have been trying. This is the only difference between the two networks that I could guess cause the problem. Anyone who may shed some light on this?