Mail destroys my attachments

Question

Hi there,I am writing here as I could not find any solution via Internet yet...I use Mac OS 10.8.3 iMac 27" i5 3.0, 8GB RAM, 1TB Fusion Drive with Mail 6.3 (1503). It works fine but when adding attachments (no matter which format nor whether drag and drop or via attachments button) the attachments are shown but have 0 bytes and are destroyed. When I attach them via icloud.com everything works fine. I deleted my account and added it again but have the same issue. Any ideas what to try?Thanks a lot in advance and have a great day,Michael

osx86er · Accepted Answer

Mike,Have you tried the basic good old, Disk Utility - First Aid (verify/repair) etc.?Is there anything in your system logs when this happens?While it doesn&#x27;t sound like the normal reason for a mail box "rebuild", it might help?Apple - Support - MailJust a few thoughts.HTH

wenzelaus · Answer

Hi HTH,thanks a lot for the quick answer and the very good thoughts - so:- I tried the disk utility from Mac OS and it didn&#x27;t solve the problem...- Then I just googled how to get "access" to the log files on Mac OS 🙂 (I am a poor Windows User on a quite new Mac 🙂) - and the logs console is fantastic (even when I do not really understand much)So when I add my test.pdf to my mail via drag and drop about 20 times the same following message appears in the same second:Mail(158) deny file-read-xattr /Users/michaelpasser/Desktop/test.pdfProcess:         Mail [158]Path:            /Applications/Mail.app/Contents/MacOS/MailLoad Address:    0x10367a000Identifier:      com.apple.mailVersion:         1503 (6.3)Build Info:      2-Mail~1503000000000000Code Type:       x86_64 (Native)Parent Process:  launchd [140]Date/Time:       2013-05-02 13:21:15.941 +0200OS Version:      Mac OS X 10.8.3 (12D78)Report Version:  8Thread 0:0   libsystem_kernel.dylib                  0x00007fff8c492d8e listxattr + 101   Foundation                              0x00007fff916473fe +[NSFileAttributes _attributesAtPath:partialReturn:filterResourceFork:error:] + 3502   Mail                                    0x00000001037b9e4f3   Mail                                    0x000000010383e9034   Mail                                    0x00000001037c014e5   Mail                                    0x00000001037c00936   AppKit                                  0x00007fff90107638 NSCoreDragTrackingProc + 9737   HIServices                              0x00007fff95ad7da9 DoTrackingMessage + 3608   HIServices                              0x00007fff95ad89e4 CoreDragMessageHandler + 9099   CoreFoundation                          0x00007fff92b3658d __CFMessagePortPerform + 70110  CoreFoundation                          0x00007fff92a4ad09 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 4111  CoreFoundation                          0x00007fff92a4aa49 __CFRunLoopDoSource1 + 15312  CoreFoundation                          0x00007fff92a7dc02 __CFRunLoopRun + 182613  CoreFoundation                          0x00007fff92a7d0e2 CFRunLoopRunSpecific + 29014  HIToolbox                               0x00007fff94923eb4 RunCurrentEventLoopInMode + 20915  HIToolbox                               0x00007fff94923c52 ReceiveNextEventCommon + 35616  HIToolbox                               0x00007fff94923ae3 BlockUntilNextEventMatchingListInMode + 6217  AppKit                                  0x00007fff8fdb7563 _DPSNextEvent + 68518  AppKit                                  0x00007fff8fdb6e22 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 12819  AppKit                                  0x00007fff8fdae1d3 -[NSApplication run] + 51720  AppKit                                  0x00007fff8fd52c06 NSApplicationMain + 86921  libdyld.dylib                           0x00007fff892527e1 start + 0Binary Images:       0x10367a000 -        0x103a19fff  com.apple.mail (6.3 - 1503) &lt;2D05FC91-862F-38FD-B4E5-37A956C563C0&gt; /Applications/Mail.app/Contents/MacOS/Mail    0x7fff89250000 -     0x7fff89253ff7  libdyld.dylib (210.2.3) &lt;F59367C9-C110-382B-A695-9035A6DD387E&gt; /usr/lib/system/libdyld.dylib    0x7fff8c480000 -     0x7fff8c49bff7  libsystem_kernel.dylib (2050.22.13) &lt;5A961E2A-CFB8-362B-BC43-122704AEB047&gt; /usr/lib/system/libsystem_kernel.dylib    0x7fff8fc62000 -     0x7fff9088fff7  com.apple.AppKit (6.8 - 1187.37) &lt;FAEA8B77-210F-3C0F-B9CF-85A7595CCA26&gt; /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit    0x7fff915b5000 -     0x7fff91912ff7  com.apple.Foundation (6.8 - 945.16) &lt;89BD68FD-72C8-35C1-94C6-3A07F097C50D&gt; /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation    0x7fff92a48000 -     0x7fff92c32ff7  com.apple.CoreFoundation (6.8 - 744.18) &lt;A60C3C9B-3764-3291-844C-C487ACF77C2C&gt; /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation    0x7fff948c4000 -     0x7fff94bf4fff  com.apple.HIToolbox (2.0) &lt;656D08C2-9068-3532-ABDD-32EC5057CCB2&gt; /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox    0x7fff95ac6000 -     0x7fff95b1cfff  com.apple.HIServices (1.20) &lt;A1129272-FEC8-350B-BA26-5A97F23C413D&gt; /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServicesWhen I then mouse over my attachment in the mail the following errors appear:- the following once:Mail(158) deny mach-lookup DictationInputMethod_1_ConnectionProcess:         Mail [158]Path:            /Applications/Mail.app/Contents/MacOS/MailLoad Address:    0x10367a000Identifier:      com.apple.mailVersion:         1503 (6.3)Build Info:      2-Mail~1503000000000000Code Type:       x86_64 (Native)Parent Process:  launchd [140]Date/Time:       2013-05-02 13:21:48.358 +0200OS Version:      Mac OS X 10.8.3 (12D78)Report Version:  8Thread 0:0   libsystem_kernel.dylib                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deny mach-lookup DictationInputMethod_1_ConnectionProcess:         Mail [158]Path:            /Applications/Mail.app/Contents/MacOS/MailLoad Address:    0x10367a000Identifier:      com.apple.mailVersion:         1503 (6.3)Build Info:      2-Mail~1503000000000000Code Type:       x86_64 (Native)Parent Process:  launchd [140]Date/Time:       2013-05-02 13:21:48.623 +0200OS Version:      Mac OS X 10.8.3 (12D78)Report Version:  8Thread 0:0   libsystem_kernel.dylib                  0x00007fff8c490686 mach_msg_trap + 101   liblaunch.dylib                         0x00007fff8bb7e7c42   liblaunch.dylib                         0x00007fff8bb7d4d9 bootstrap_look_up3 + 693   liblaunch.dylib                         0x00007fff8bb7d609 bootstrap_look_up2 + 404   Foundation                              0x00007fff9165f48e -[NSMachBootstrapServer portForName:options:] + 1025   Foundation                              0x00007fff9166a95b +[NSConnection connectionWithRegisteredName:host:usingNameServer:] + 306   HIToolbox                               0x00007fff94b0d14d -[IMKClient _getServer] + 2867   HIToolbox                               0x00007fff94b0dc75 -[IMKClient _getServerRetry] + 538   Foundation                              0x00007fff91628395 __NSFireDelayedPerform + 3589   CoreFoundation                          0x00007fff92a98804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 2010  CoreFoundation                          0x00007fff92a9831d __CFRunLoopDoTimer + 55711  CoreFoundation                          0x00007fff92a7dad9 __CFRunLoopRun + 152912  CoreFoundation                          0x00007fff92a7d0e2 CFRunLoopRunSpecific + 29013  HIToolbox                               0x00007fff94923eb4 RunCurrentEventLoopInMode + 20914  HIToolbox                               0x00007fff94923c52 ReceiveNextEventCommon + 35615  HIToolbox                               0x00007fff94923ae3 BlockUntilNextEventMatchingListInMode + 6216  AppKit                                  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/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox- I did not yet try the rebuild - but I will do that in a minute...Any ideas what that could mean?I really appreciate your help and hope to find a solution...Thanks a lot,Michael

wenzelaus · Answer

Hi again,I tried to rebuild some mailboxes but it couldn&#x27;t solve the issue...Also the main error message from above didn&#x27;t find really much google entries...Any ideas?Thanks a lot,Michael

dmenter · Answer

I am having the same problem. I have tried everything mentioned above.One thing that I haven&#x27;t seen mentioned yet is that if I do a screen clipping and paste it into the mail it does work. Images also work if I use Thunderbird.From what I can tell it&#x27;s strictly a mac Mail problem.I have this problem with attaching images or PDF files. It either tells me it&#x27;s a zero byte attachment or gives me a more general error message.Apple support wants $19. I&#x27;ll probably give it to them eventually but am hoping I can find the solution myself.Anyone&#x27;s input would be greatly appreciated.

Barney-15E · Answer

Can you run this command in Terminal and post the results?ls -aldeO ~/Desktop

Barney-15E · Answer

Sorry, I should have explained what it does.ls lists directories. The added options has it show it with all the permissions and Access Control Entries.

wenzelaus · Answer

Hi Barney,thanks a lot for your effort. Following output when calling your command:Michaels-iMac-440:~ michaelpasser$ ls -aldeO ~/Desktopdrwx------+ 23 michaelpasser  staff  - 782  2 Mai 19:12 /Users/michaelpasser/Desktop 0: group:com.apple.sharepoint.group.1 allow search 1: group:everyone deny deleteDo you see anything?

dmenter · Answer

here&#x27;s what I get 0: group:everyone deny delete

Barney-15E · Answer

No. It looks fine.You might try repairing permissions in Disk Utlity, if you haven&#x27;t already.

dmenter · Answer

One more thing that I forgot to mention. I can receive images/attachments just fine, just can&#x27;t send.

wenzelaus · Answer

Hi,I tried to repai permissions yesterday and the issue still occurs...Any other ideas?Thanks a lot,Michael

Eric Root · Answer

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.Isolating an issue by using another user accountIf the problem is still there, try booting into the Safe Mode.  Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart. For each disable/delete, you will need to restart if you don&#x27;t do them all at once.                Safe ModeSafe Mode - AboutGeneral information.Isolating issues in Mac OS XTroubleshooting Permission IssuesStep by Step to Fix Your Mac

dmenter · Answer

I tried both of those things and still no luck. I REALLY appreciate the ideas though. If you have any more I&#x27;ll try those too!

osx86er · Answer

Very odd stuff. So, I dug around a bit and found this post (which helped the other user).https://discussions.apple.com/thread/4967106?start&#x3D;0&amp;tstart&#x3D;0HTH

dmenter · Answer

Sorry to report, still a no go.