I have the same issue I think. Whenever I am trying to update or configure them they will all go to the iTunes symbol and I have to take each one out of the charging station and manually configure them with my MacBook. Other times it just wiped them clean and then I just have to load the profile. It is hit or miss. When it works...it works great...when it doesn't....well it just doesn't. I was told by our tech department that it should have an update coming this summer.