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Ibook downloaded did not say it was in German, but it was.

Not sure if this has happened to anyone, but I downloaded the ibook for my mom on the ipad and there was no indication that it was in German, but it is. How can I change it to English or get my mom the refund? I couldn't find the info anywhere...

Thanks for the help.

iPad 2, iOS 6.1.3

Posted on May 2, 2013 9:14 AM

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1 reply

May 2, 2013 9:16 AM in response to DGroulx

You could try deleting the ibook from the iBooks app via the Edit button at the top right of the bookshelf, and then re-download it via the Purchased tab in the ibookstore in it.


If if re-downloads in German then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).


Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Ibook downloaded did not say it was in German, but it was.

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