1 Reply Latest reply: May 2, 2013 9:16 AM by King_Penguin
DGroulx Level 1 Level 1 (0 points)

Not sure if this has happened to anyone, but I downloaded the ibook for my mom on the ipad and there was no indication that it was in German, but it is. How can I change it to English or get my mom the refund? I couldn't find the info anywhere...

Thanks for the help.


iPad 2, iOS 6.1.3
  • King_Penguin Level 10 Level 10 (112,630 points)

    You could try deleting the ibook from the iBooks app via the Edit button at the top right of the bookshelf, and then re-download it via the Purchased tab in the ibookstore in it.

     

    If if re-downloads in German then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that ibook and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

     

    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.