3 Replies Latest reply: May 2, 2013 5:03 PM by Linc Davis
Masfero Level 1 Level 1 (5 points)

Hello community,


Im a owner of a macbookpro late 2010 with the following specs:


2.66 Ghz Intel core i7

8GB 1067 Mhz DDR3

Running OSX 10.8.3

HD: Freespace: 353 of 500GB


Never had any issues with it till now. I just booted it up and the grey screen didnt switch to the log in screen. I forced a shutdown and rebooted it in safe mode and this time after 5/6 minutes i got the login window.



Not sure what might cause this issue, is it the hard drive ? What can I do? I dont have the recovery diskswith me as Im not home for the next week.


please help

MacBook Pro, OS X Mountain Lion (10.8.3)
  • CMCSK Level 6 Level 6 (10,630 points)

    Your topic is misleading.  You can boot up.  You just can't reach your desktop the normal way.


    Mac OS X: Gray screen appears during startup


    HD: Freespace: 353 of 500GB



    353 what?









  • Masfero Level 1 Level 1 (5 points)

    Well actually it does not boot up. I can reach the grey screen with the apple logo and the spinning circle but thats it. So its actually not booting up.


    335GB out of 500GB free.

  • Linc Davis Level 10 Level 10 (173,895 points)

    If you have more than one user account, these instructions must be carried out as an administrator.


    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Step 1


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select


    View Show Log List


    from the menu bar.


    Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged after the boot, during the time something abnormal was happening. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).


    For example, if the problem is a slow startup taking three minutes, post the messages timestamped within three minutes after the boot time, not before. Please include the BOOT_TIME message at the beginning of the log extract.


    If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.


    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.


    Step 2


    Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.