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"Itunes has detected a problem with your audio configuration. Audio/Video may not work properly".

Turned my Dell running windows 7 off 2 days ago. Turned on today. Launched ITunes and got message "Itunes has detected a problem with your audio configuration. Audio/Video may not work properly".


All my albums are there but won't play.


Deleted Itunes and reinstalled. Same as before.


Any ideas ??

Windows 7, Dell PC

Posted on May 2, 2013 1:47 PM

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Question marked as Best reply

Posted on May 5, 2013 8:53 AM

Hey MrCurwen,


I was able to find an article that included the same error message you're experiencing:


iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime

http://support.apple.com/kb/TS1371


According to that article, if you see the error message "iTunes cannot run because it has detected a problem with your audio configuration," QuickTime may need to be reinstalled. Please follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.


  1. On the Start menu, click Control Panel.
  2. Follow the steps appropriate for your Windows operating system below.

    Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.

  3. Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
  4. Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
  5. During the download:
    • If you choose to run the installer, proceed to the next step.
    • If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
  6. Follow the on-screen instructions to install QuickTime.
  7. Reopen iTunes.


Cheers,

David

6 replies
Question marked as Best reply

May 5, 2013 8:53 AM in response to MrCurwen

Hey MrCurwen,


I was able to find an article that included the same error message you're experiencing:


iTunes for Windows: iTunes cannot run because it detects an issue with QuickTime

http://support.apple.com/kb/TS1371


According to that article, if you see the error message "iTunes cannot run because it has detected a problem with your audio configuration," QuickTime may need to be reinstalled. Please follow the steps below to uninstall QuickTime and then download and install QuickTime using the QuickTime standalone Installer.


  1. On the Start menu, click Control Panel.
  2. Follow the steps appropriate for your Windows operating system below.

    Windows Vista and Windows 7: Click Uninstall a program (or if using Windows Vista's Classic View of the Control Panel, click Programs and Features) and select QuickTime in the list of currently installed programs.

  3. Click the Remove button (or Uninstall for Windows Vista and Windows 7) and follow the prompts to remove QuickTime from your computer.
  4. Download QuickTime. Note: There are two options for downloading QuickTime, be sure to select the option that does not include iTunes.
  5. During the download:
    • If you choose to run the installer, proceed to the next step.
    • If you choose to save the download, double click the QuickTimeInstaller file, then proceed to next step.
  6. Follow the on-screen instructions to install QuickTime.
  7. Reopen iTunes.


Cheers,

David

Nov 19, 2015 10:08 AM in response to S_Robinsonn

For general advice see Troubleshooting issues with iTunes for Windows updates.


The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.


Review the other boxes and the list of support documents further down the page in case one of them applies.


The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.




Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.



tt2

"Itunes has detected a problem with your audio configuration. Audio/Video may not work properly".

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