Problem restoring new iPhone to old iPhone's backup

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Problem restoring new iPhone to old iPhone's backup

I have the iPhone 4S. My old iPhone had a broken headphone jack, so my carrier (Verizon) got me a new one. I've backed up my old iPhone to my itunes, but when I went to restore the new iPhone to the old one's backup, only my apps and contacts made it over. I've retried this several times, but I keep getting the same result.
I'm trying to backup to the cloud right now, so we'll see if that helps.

Does anyone know what I might be doing wrong?

iPhone 4S, iOS 6.1.3

Posted on May 2, 2013 2:48 PM

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Answer 1

Ocean20

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13,727 points

May 2, 2013 2:50 PM in response to C.Rose

My guess is the iOS in the old phone is an earlier version than that in the new phone

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Answer 2

C.Rose Author

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May 2, 2013 2:52 PM in response to Ocean20

Nope. Both 6.1.3

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Answer 3

May 2, 2013 2:55 PM in response to C.Rose

What content are you missing?

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Answer 4

C.Rose Author

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May 2, 2013 2:58 PM in response to NickBranson

Apps, contacts, and notes got transferred. That's all. None of my settings, pictures. preferences, folders, messages, etc. made the move. I'm hoping iCloud will help with that, but I have no idea. This is my first exerience with backing anything up or restoring anything.

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Answer 5

razmee209

Level 10

191,334 points

May 2, 2013 3:06 PM in response to C.Rose

It sounds like you're syncing the new phone to itunes instead of restoring from backup.

Apps/contacts/notes are things you sync to itunes. Apps aren't part of the backup only the app data.

If you did a backup of your phone and restored from it you should get everything back pics/text.

Just to double check that you backup and restored correctly take a look at the link http://support.apple.com/kb/HT1766

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Answer 6

C.Rose Author

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May 2, 2013 3:17 PM in response to razmee209

I'm definitely clicking "Restore from backup." It syncs then tells me that the device will restart when it's done restoring. It restarts in about ten seconds. But I'm still left without my stuff.

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Answer 7

razmee209

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191,334 points

May 2, 2013 3:47 PM in response to C.Rose

Thats too soon if it restoring from a backup... Should be way longer.

Did you backup via itunes or icloud?

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Answer 8

C.Rose Author

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May 2, 2013 3:49 PM in response to razmee209

Backed up via iTunes a few hours ago. Working on backing up to iCloud. My first time backing up, so that's taking a while.

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Answer 9

razmee209

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191,334 points

May 2, 2013 3:52 PM in response to C.Rose

Not to doubt you but how exactly did you backup your old phone?

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Answer 10

C.Rose Author

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May 2, 2013 3:53 PM in response to razmee209

Plugged it in and clicked "Backup." It took forever so I assumed I did it right.

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Answer 11

May 2, 2013 3:53 PM in response to C.Rose

AFTER you Restore from Backup you must Sync to get your media content and apps back.

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Answer 12

C.Rose Author

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May 2, 2013 4:09 PM in response to C.Rose

I just redid everything I've been doing for the past few hours and for whatever reason this time it worked. Weird. Thank you to all of you for trying to help!

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Answer 13

razmee209

Level 10

191,334 points

May 2, 2013 4:11 PM in response to C.Rose

You're welcom . Glad you got it to work...

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Answer 14

May 6, 2013 7:38 PM in response to Lawrence Finch

Hi,

I don't know if this is the right forum or not. But here is my problem iOS 6.1.3. I have a legally unlocked iphone 4, not jailbroken. I have a backup of my phone on an external bootable drive that has iTunes 10 and that has iOS 5.1.1. back up of my phone. So wiped the phone as new and then hit shift restore and it went to the back up I wanted. When it was done iTunes had loaded 6.1.3 What the heck? How do I stop that. My phone has just gotten screwy with all the updates since July. I want to restore from my back up. Help

Katy

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Answer 15

ChrisJ4203

Level 10

230,347 points

May 6, 2013 7:40 PM in response to legacyfarm

The backup does not contain the iOS. When you restore the device it automatically installs the latest iOS, then uses your backup for content restoring.

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