8 Replies Latest reply: Apr 20, 2015 2:45 AM by jaffa62
Lilly281 Level 1 Level 1 (0 points)

I noticed that there is an update for the MacBook Pro w/ Retina Display (15 inch) for "a rare issue where users may experience slow frame rates when playing graphics-intensive games "

I have the same problem but I don't see an update for my laptop. This problem just started happening few days ago when I play an app called Red Crucible 2 (I've been playing for a while though) And I've already tried to play it on the game's website but I still have the same problem.... Help?


MacBook Pro
  • littlehawk4145 Level 1 Level 1 (90 points)

    Do me a favor, open a terminal, type system_profiler and let it run.

    When its done, do a cmd-f and type 'Graphics/Displays'. When it finds it, select everything under it through 'Locations', copy, and paste it here.

  • Lilly281 Level 1 Level 1 (0 points)

    Here it is

     

    Graphics/Displays:

     

     

        Intel HD Graphics 4000:

     

     

          Chipset Model: Intel HD Graphics 4000

          Type: GPU

          Bus: Built-In

          VRAM (Total): 512 MB

          Vendor: Intel (0x8086)

          Device ID: 0x0166

          Revision ID: 0x0009

          Displays:

            Color LCD:

              Display Type: LCD

              Resolution: 1280 x 800

              Pixel Depth: 32-Bit Color (ARGB8888)

              Main Display: Yes

              Mirror: Off

              Online: Yes

              Built-In: Yes

     

     

    Hardware:

     

     

        Hardware Overview:

     

     

          Model Name: MacBook Pro

          Model Identifier: MacBookPro9,2

          Processor Name: Intel Core i5

          Processor Speed: 2.5 GHz

          Number of Processors: 1

          Total Number of Cores: 2

          L2 Cache (per Core): 256 KB

          L3 Cache: 3 MB

          Memory: 4 GB

          Boot ROM Version: MBP91.00D3.B08

          SMC Version (system): 2.2f41

          Serial Number (system): C1*******TY3

          Hardware UUID: 16C33717-222C-53CC-8ED9-620ECB2BA1F8

          Sudden Motion Sensor:

              State: Enabled

     

     

    Locations:

     

     

        Automatic:

     

     

          Active Location: Yes

          Services:

            Bluetooth DUN:

              Type: PPP

              IPv4:

                  Configuration Method: PPP

              IPv6:

                  Configuration Method: Automatic

              Proxies:

                  FTP Passive Mode: Yes

              PPP:

                  ACSP Enabled: No

                  Display Terminal Window: No

                  Redial Count: 1

                  Redial Enabled: Yes

                  Redial Interval: 5

                  Use Terminal Script: No

                  Dial on Demand: No

                  Disconnect on Fast User Switch: Yes

                  Disconnect on Idle: Yes

                  Disconnect on Idle Timer: 600

                  Disconnect on Logout: Yes

                  Disconnect on Sleep: Yes

                  Idle Reminder: No

                  Idle Reminder Time: 1800

                  IPCP Compression VJ: Yes

                  LCP Echo Enabled: No

                  LCP Echo Failure: 4

                  LCP Echo Interval: 10

                  Log File: /var/log/ppp.log

                  Verbose Logging: No

     

    <Edited By Host>

  • littlehawk4145 Level 1 Level 1 (90 points)

    ok so i thought that it might be a BootROM or SMC thing but it looks like its all in order. Reset your SMC though that might help.

     

    http://support.apple.com/kb/ht3964

     

     

    EDIT: Also go into all that i asked you to post and delete your Serial Number and UUID. the world doesn't need to know those. (should have told you thought at first. Sorry!)

     

    EDITx2: and the reson that it was just for the 15"s was because the 15" have dedicated graphics chips and you dont.

  • Lilly281 Level 1 Level 1 (0 points)

    thanks, it's working better now! hmmm but quick question, i can't find anywhere to edit what i posed or to delete my question?

  • littlehawk4145 Level 1 Level 1 (90 points)

    down at the bottom of the bubble, to the left of reply and life, there should be edit.

  • CMCSK Level 6 Level 6 (10,595 points)

    You have 15 minutes from the time click the "Add Reply" button to delete or edit a post.

     

     

     

     

     

     

     

     

     

     

     

    dancingsmilie.gif

  • Lilly281 Level 1 Level 1 (0 points)

    oh great -_- well any way to delete my question?

  • jaffa62 Level 1 Level 1 (0 points)

    hi my son has the same problem

    his pro is going slow and crashing

    attached is the Etrecheck

     

    Problem description:

    running slow

    crashing

     

    EtreCheck version: 2.2 (132)

    Report generated 4/20/15 7:37 PM

    Download EtreCheck from http://etresoft.com/etrecheck

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

    Hardware Information: ℹ️

        MacBook Pro (15-inch, Late 2011) (Technical Specifications)

        MacBook Pro - model: MacBookPro8,2

        1 2.4 GHz Intel Core i7 CPU: 4-core

        4 GB RAM

            BANK 0/DIMM0

                2 GB DDR3 1333 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1333 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 114 - SN = D86145401QFDGDLA5

     

    Video Information: ℹ️

        AMD Radeon HD 6770M - VRAM: 1024 MB

            Color LCD 1440 x 900

        Intel HD Graphics 3000 - VRAM: 384 MB

     

    System Software: ℹ️

        Mac OS X 10.7.5 (11G63) - Time since boot: 0:4:34

     

    Disk Information: ℹ️

        TOSHIBA MK7559GSXF disk0 : (750.16 GB)

            disk0s1 (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 749.30 GB (503.81 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        MATSHITADVD-R   UJ-8A8 

     

    USB Information: ℹ️

        Apple Inc. FaceTime HD Camera (Built-in)

        Apple Inc. BRCM2070 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. Apple Internal Keyboard / Trackpad

        HID compliant-mouse HID compliant-mouse

        Apple Computer, Inc. IR Receiver

     

    Thunderbolt Information: ℹ️

        Apple, Inc. MacBook Pro

     

    Kernel Extensions: ℹ️

            /Library/Parallels/Parallels Service.app

        [loaded]    com.parallels.kext.prl_hid_hook (7.0 15107.796624) [Click for support]

        [loaded]    com.parallels.kext.prl_hypervisor (7.0 15107.796624) [Click for support]

        [loaded]    com.parallels.kext.prl_netbridge (7.0 15107.796624) [Click for support]

        [loaded]    com.parallels.kext.prl_vnic (7.0 15107.796624) [Click for support]

     

            /System/Library/Extensions

        [loaded]    com.logmein.hamachi (1.0) [Click for support]

        [loaded]    com.parallels.kext.prl_usb_connect (7.0 15107.796624) [Click for support]

     

    Launch Agents: ℹ️

        [running]    com.logmein.hamachimb.plist [Click for support]

        [loaded]    com.parallels.desktop.launch.plist [Click for support]

        [loaded]    com.parallels.DesktopControlAgent.plist [Click for support]

        [running]    com.parallels.vm.prl_pcproxy.plist [Click for support]

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [running]    com.logmein.hamachi.plist [Click for support]

        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]

        [running]    com.parallels.desktop.launchdaemon.plist [Click for support]

        [failed]    com.torch.update.agent.plist [Click for support]

     

    User Launch Agents: ℹ️

        [loaded]    com.google.keystone.agent.plist [Click for support]

        [loaded]    com.jdibackup.ZipCloud.autostart.plist [Click for support]

        [loaded]    com.jdibackup.ZipCloud.notify.plist [Click for support]

        [running]    com.mackeeper.MacKeeper.Helper.plist [Click for support]

        [running]    com.spotify.webhelper.plist [Click for support]

        [loaded]    com.valvesoftware.steamclean.plist [Click for support]

     

    User Login Items: ℹ️

        Launcher.patch    UNKNOWN  (missing value)

        iTunesHelper    Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        Speech Startup    Application  (/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogn ition.framework/Versions/A/Speech Startup.app)

        Steam 2    Application  (/Users/[redacted]/Desktop/Steam 2.app)

        SpeechSynthesisServer    Application  (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)

        Skype    Application  (/Users/[redacted]/Desktop/Skype.app)

        Google Chrome    Application Hidden (/Users/[redacted]/Desktop/Google Chrome.app)

        Spotify    Application Hidden (/Users/[redacted]/Applications/Spotify.app)

     

    Internet Plug-ins: ℹ️

        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.1

        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version

        Unity Web Player: Version: UnityPlayer version 3.5.0f6 - SDK 10.6 [Click for support]

        SharePointBrowserPlugin: Version: 14.1.0 [Click for support]

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

     

    Time Machine: ℹ️

        Time Machine not configured!

     

    Top Processes by CPU: ℹ️

             3%    fontd

             2%    Spotify

             2%    WindowServer

             2%    SpeechRecognitionServer

             2%    prl_disp_service

     

    Top Processes by Memory: ℹ️

        217 MB    Spotify Helper(2)

        139 MB    Google Chrome Helper(3)

        106 MB    Skype

        102 MB    Google Chrome

        94 MB    steam_osx(2)

     

    Virtual Memory Information: ℹ️

        1.34 GB    Free RAM

        2.65 GB    Used RAM

        0 B    Swap Used

     

    Diagnostics Information: ℹ️

        Apr 20, 2015, 07:32:16 PM    Self test - passed

        Apr 18, 2015, 06:20:49 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/dota_osx_2015-04-18-182049_[re dacted].crash

        Apr 18, 2015, 03:02:13 PM    /Users/[redacted]/Library/Logs/DiagnosticReports/dota_osx_2015-04-18-150213_[re dacted].crash

     

        Standard users cannot read /Library/Logs/DiagnosticReports.

        Run as an administrator account to see more information.