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iMac 27" Black Screen?

For 6 long and painful weeks, my 27" iMac (10.7.5) has intermittently turned itself to sleep mode (black screen). It's driving me up the wall and sent my productivity through the floor. You'll be in the middle of something and whammo, black screen. I have to push the power button to get the screen to work again. It doesn't respond to keyboard or mouse.


The screen turns black when you're on the Internet, playing quicktime files, using Microsoft office, so it happens across different applications... it happens on my account, my daughter's account, the guest account. It is indiscriminate, it just does it whenever it feels like it, but not all the time. If it shuts down video, the audio still plays, there is just a black screen with no picture to watch.


The computer is 8 months old and I have Apple Protection as well, so that's not the problem, but I see other people have experienced a similar issue and I'm up for suggestions as to what you think might be causing the problem.


So far, these are the fixes that have been done and NOT fixed the problem:


  • OSX has been reinstalled twice
  • The logic Board has been replaced
  • RAM has been replaced
  • The graphics card has been replaced


The tech is coming back out Monday to replace the power supply and the screen. If this doesn't work I'm told I'll be reissued with a new machine.


So any other suggestions out there? Is it possessed by a ghost? Cursed? Just should be declared a lemon?

iMac, Mac OS X (10.7.5), Bought July 2012, Built mid 2011

Posted on May 2, 2013 9:56 PM

Reply
148 replies

Mar 9, 2014 10:44 AM in response to geeletcha

Unfortunately the keyboard changed fixed the problem for a couple weeks, taking it in (jostling?) the computer fixed it for a couple weeks. Right now I feel like I'm just trying things the way one tries superstitions. But someone else had an answer that makes sense to me, but it's expensive or difficult to fix.


pbook4g5:

"...the ribbon cable between the display and the LED driver board. As I stated in my repair notes a few pages back (and now a few months ago), the only thing I could do to fix the issue was to install a new display, which had a new display cable attached to it.


I could find the main cable from the display to the logic board to replace, and that didn't fix it, but I couldn't find the cable from the backlight board to the display itself (outside of a new display) so I'm convinced its the connection with that cable.


I don't think its temperature related, I think its just a bad connection somewhere on one of those ends.


PS My replacement display (which is actually just a display pulled out of another "recycled" system, is still fully functional after almost 9 months of use."


https://discussions.apple.com/profile/pbook4g5

https://discussions.apple.com/thread/4053857?answerId=25054120022#25054120022

Mar 18, 2014 7:50 PM in response to redahu

What parts did you replace? And did the keyboard switch do anything?


It worked for me for a couple weeks then the black returned. The computer was on and by keying control-s at least I saved the file I was working on. I hit the sleep button, (not shutdown and restart) and then woke the computer back up.


So, I decided to just try jostling the computer. It's been working now for another week, no blackouts. But I don't believe my computer is fixed.

Mar 18, 2014 9:50 PM in response to girlsonboard

Regrettably, I believe I can assure you, your computer is not fixed.


In my opinion Apple makes its fortune not by producing exeptional hardware, but by designing an exeptional visual and ergonomic package using, relatively cheap, and easily sourceable components. Apple also designs some ot the best and most durable and useable software in the universe - which runs brilliantly on fairly "run of the mill" hardware.


The upshot (IMO), is that Apple software is indisputably the finest available,while the hardware is cleverly packaged, and often 2 or 3 generations behind that of its competitors. This is maddening, because while Apple continues to advance hardware, like Mercedes advances automotive technology, the hardware is mostly "GM" grade.


In terms of Software, Apple delivers all of the sizzle one has come to expect from the brand. In terms of hardware, the sizzle remains, but the steak is decidedly stale on the average, and has a slightly, or even completely spoiled flavor at its worst.


While other OS manufacturers struggle to build OS's which attempt to make the best of the latest and greatest hardware possible. Apple seems to sit back, and carefully assess the best combination of goood and cheap, and appears to build its newest offerings around proven, anrd relatively inexpensive internal hardware.

I don't knock the hardware engineering. Overall, I think Apple balances the best of the best of physical technology which is a generation or two behind ( to be kind), and configures its logic boards etc, in the most effecient ( and ultilmately - low cost) configuration possible.


In summation, where useable softwar is concered, Apple is the absolutely the ultimate. In tems of hardward Apple can do better, and shoud do better. Much better.


Before swithing to Macs, i built, and maintained PC's and Neworks for years. I understand the need to balance the best software avaialbe with the most cost efficient hardware available.


That being said, I love my 27" Imac. I love the softwars system. I love the functionality. I hate issues like Black Screen, and the lower LH portion of the LG display being darker than the rest of the display (this is still an issue).


As a designer I love the aesthetic, and as an IT admin, I am intensely disapponted hardware (not the very cool mono-aluminum case -and giant sized display). I hate that I am out of pocket for hardware which does not appear to be up to the same standards of the excellent software.


The fact that Apply remains largley silent on issues affecting numerous 27" Imacs, also creates a sense of profound discomfort with me.


After years of troubleshooting anc reparing computers - figuring out what was going on with my particular Imac, was both logical, and a matter of correct trouble shooting protocals.


The notion that a Mac is anything mystical is widely propofated, but unfortunately completely misguided.


There are two reasons the hardware does not perfom. 1). Hardware is defective 2). Software is not doing what it is suppossed to do. 3). A combination of 1). and 2).


If you have taken your Mac to a "diagnostic center", they are either capable of correctly diagnosing the probem (prefferable), or your Mac Tech is an incompetent.


Because I knew what to look for, my issue cost $26 for a part from Radio Shack. When I hear that people are shaking their Macs, or monkeying with the wireless keyboard and mouse with limited success, I cringe.


!st, check to make sure your remote component batteriers are fully charged and operationsl. 2nd make sure your peripherals are turned on and dislpiaying tiny green lights (this means they are looking for a blue tooth connection).


Make sure bluetooth on your Imac is enabled. Then boot your mac up and see if it now works.


If you think it is your blue tooth, keyboard and mouse, replace the batteries in your USB keyboad and mouse, plug in, and reboot. If you still have a black screen, go to Radio Shack, or whatever you Brits and Pakis, and Spaniards have, buy an apple to VGA adapter, and plug an SVGA monitor in to see if you have a picture. If you do, it is probababliy not the video card, Let the computer go to "sleep" and wake up.. If both screens wake up, it is software. Upgrade to the newest OS version your system will support. Your crappy files will be replaced, and your Mac should run fin without and external monitor.


If only the external monitor works with the Radio Shack adapter, use it. $250 for a decent monitor is far cheaper than a new Imac 27.


Smacking, cursing, kicking your mac, or throwing it out the window will not improve performance.


If you don't want to fix it yourself, you have a couple of options. Take it to someone who is actually competent fo fix it at a reasonable cost, or buy a new one and pay a "genius" to transfer you critical files.


Breath a sigh of relief. Unless your hard drive has completely crashed, all of your work can likely be recovered.


Rugerrio

The computer is just a tool, it is what your have created with it that is of real value.



Apr 20, 2014 1:51 AM in response to Rixxi

Hmmm - not invoking screen saver sounds like a funny way to have to solve the issue. Anyway my son turned off the hotspot you go to ti put a iMac to sleep. that worked. However there must be a USB angle - becsuse I connected my camera to download phots and is messed up agin until I restarted mr iMac. OK since. The othr thing of note is that the keyboard would not even recognise Caps lock - does that mean the keyboeards power is being switched off ( I have USB connected keyboard).?

Jun 11, 2014 10:06 PM in response to fiona.mac

Ive tried everything i could. go for the genius, replace the graphic chip,change the key board,lower the brightness (it helped,for a while),reinstall whole system ,4 times. Now,u wanna me to change my monitor,which is the only reason that i brought the 27"iMac for the first place.


I thought it just me got unlucky, but when i ask help from my friend and search the solutions on internet, i find it wasn't just me and I'm sure as **** that even the latest imac running now in my university have the same black out issue.

Ive been using iPad ,iPhone and iPod it worked fine (for the most of time) and did brought me lots of fun and convenient. But iMac, tell you what,the computer I've been using mostly for 2 years is the cheap notebook i got 4 years ago.(i got this iMac 2 years ago).


Apple build up the expectation through all these fancy little tools but when it comes to the real problem, the silence is really broken the users heart and this is not the apple i once knew.

So,i gonna abandon this god **** iMac and tell all my friend to never make the same mistake i made.


Ps:Im sure as **** that the black out problem is not caused by softwares, and once it happened that means your iMac just fked, no matter what you do it just beyond help(well,unless you change the monitor but it just unbearable for graphic designer) , the only way to prolong your usage of your iMac is to watch out the temperature, the high temperature caused either by running the program or direct sunlight will melt your iMac.


Pss:In that case,the best environment for your iMac is the basement,where all the useless garages are.

Jun 26, 2014 12:08 PM in response to unswsimon

I bought a new iMac 27" in Jun of 2011 and in 2013 the screen started going black. I brought it in for repair, the replaced the graphics card it went black shortly after I returned home, brought it in again, they replaced the backlight and a few other things, shortly after I returned home it went black again. I kept fiddling with it, bought a fan program that makes your fan run as fast as you wish etc., nothing worked. When I turned if off and on and off and on and off and on I sometime would get it to stay on for enough time for me to finish my work, what a headache. I brought it back and laid into them, I was really ******. They took it in and called me about 10 days later ready for me to take it home. I did but was as skeptical as could be. Guess what, been using it steady for 10 days and no black screen. What did they do? The simply went into the computer and unplugged all the switches and wires and replugged them again. Evidently sometimes these things are put together too fast and employees are a little sloppy putting them together. They say that they found one connection loose. It's worked perfectly since then. Hope this helps.

Jun 26, 2014 12:15 PM in response to redahu

I had the same problem with black screen on my 27" iMac. Had graphics card replaced, backlight replaced, shut off hot corners, installed a fan accelerator program, all to no avail. Brought it in for repair again, they called about 10 days later and said it was ready. picked it up skeptical as could be. Good news, it hasn't gone black screen since. What did they do? Replaced nothing. They went in and unplugged all the switches and replugged them again. Found one that was loose (they say). I had the black screen problem for over a year. Would go black, I'd shut it down, turn it on, turn it off, turn it on etc., until it would stay on for a few minutes etc. I've used it steady since and no black screen. Hope it works for you. 🙂

Jul 1, 2014 1:41 PM in response to 12Tarona

I have the same problem and thought it was something to do with the Power Saving ,Screen Saver ,Sleep ,Hard Drive idle use .

Now after reading some blogs I think it might be related to a loose connection ,as I connect an old USB powered hub and think that maybe the source of a loose connection or static surge from one of the USBs or the Power adapter itself .

I'l wait for the Shut Down notice again and then try without the added USB Hub .

Jul 1, 2014 2:43 PM in response to Flemino

Mine has worked properly and NO BLACK SCREEN since I brought it in and they went into the machine and unplugged and replugged all switches and wiring. I had black screen for over a year. I tried everything, and brought it in for repair and they replaced a lot of things. The last time I brought it in they just went into the machine, unplugged everything and replugged all the wiring and switches in again. Has worked perfectly since then, and that was over three week ago. Will keep posting to let everyone know, but I am certain that they found the problem, and it was only a loose switch or wire in the machine.

Sep 10, 2014 2:01 AM in response to fiona.mac

I have been having this problem for the last months, sometimes I just want to throw out the window my 27 inch IMAC!!!!


I have called apple support in Stockholm (Sweden) but they told me since my computer has 2,5 years old I will have to pay for the repair.

I took my computer to the local apple store and they started replacing components and when they replaced the display things seemed to work with NO BLACK screen anymore. The problem is that they wanted about 600 Euros + keep my current display!!!!.


I didn´t accept to have to pay that amount specially since I´m not 100% confident that the problem comes from the display alone.


My only solution is to lower the brightness to the absolute minimum, I can barely see the screen but it stays on.

Sometimes I can pull up my brightness for a couple of minutes.


BUT I always have to shut down the machine with the display brightness to the absolute minimum or else next time I restart my computer , he will turn black wile he is still starting and I won´t be able to login even. (And before logging in the trick ctr+alt+ eject won´t work).


I´m very very very disappointed with apple and their silence on this issue.


It´s obvious that this is an engineering issue


Regards

Ana

Sep 10, 2014 1:02 PM in response to anacris_va

I am in Italy and that makes problem even worse, as local technicians usually opt for the most expensive option and as I do not know is it a hardware or a software glitch, it would be unwise to leave them an iMac because I could end up with a mass of replaced parts and unresolved problem. Anyway, I keep my fans running, use ctrl+shift+eject button combination to awake display (I usually lower brightnes to minimum, start up fans and then increase brightness to max).

In that way I can work for hours. I'll wait for Yosemite to see if the problem persist. My guess is that it is not software, as I tried to run DiskWarrior from the boot USB disc and the display remained black. It could be some loose switch...Anyway, I am monitoring PSU primary and running fans via iStat pro. All the test I did with various tools are negative (DiskWarrior, TechTool Pro, Drive Genius, Disk Utility).

iMac 27" Black Screen?

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