fiona.mac

Q: iMac 27" Black Screen?

For 6 long and painful weeks, my 27" iMac (10.7.5) has intermittently turned itself to sleep mode (black screen). It's driving me up the wall and sent my productivity through the floor. You'll be in the middle of something and whammo, black screen. I have to push the power button to get the screen to work again. It doesn't respond to keyboard or mouse.

 

The screen turns black when you're on the Internet, playing quicktime files, using Microsoft office, so it happens across different applications... it happens on my account, my daughter's account, the guest account. It is indiscriminate, it just does it whenever it feels like it, but not all the time. If it shuts down video, the audio still plays, there is just a black screen with no picture to watch.

 

The computer is 8 months old and I have Apple Protection as well, so that's not the problem, but I see other people have experienced a similar issue and I'm up for suggestions as to what you think might be causing the problem.

 

So far, these are the fixes that have been done and NOT fixed the problem:

 

  • OSX has been reinstalled twice
  • The logic Board has been replaced
  • RAM has been replaced
  • The graphics card has been replaced

 

The tech is coming back out Monday to replace the power supply and the screen. If this doesn't work I'm told I'll be reissued with a new machine.

 

So any other suggestions out there? Is it possessed by a ghost? Cursed? Just should be declared a lemon?

iMac, Mac OS X (10.7.5), Bought July 2012, Built mid 2011

Posted on May 2, 2013 9:56 PM

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Q: iMac 27" Black Screen?

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  • by Rixxi,

    Rixxi Rixxi Feb 14, 2014 4:14 PM in response to girlsonboard
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    Feb 14, 2014 4:14 PM in response to girlsonboard

    Can't figure out how to mark it as solved

  • by girlsonboard,

    girlsonboard girlsonboard Feb 14, 2014 8:17 PM in response to Rixxi
    Level 1 (0 points)
    Feb 14, 2014 8:17 PM in response to Rixxi

    I can't figure it out either. Oh well.

  • by Liiaa ,

    Liiaa Liiaa Feb 17, 2014 12:12 PM in response to girlsonboard
    Level 1 (0 points)
    Feb 17, 2014 12:12 PM in response to girlsonboard

    I tried the keyboard thing itworked for about two days as of today my computer is caput i hadnt been using the keyboard even toke out the batteries but the screen as gone permanetly blck i turn it off turn it back on i restart it and nothing still black. Ganna go take it in soon ill let the thread know whatthe outcome is.

  • by Liiaa ,

    Liiaa Liiaa Feb 17, 2014 2:13 PM in response to Liiaa
    Level 1 (0 points)
    Feb 17, 2014 2:13 PM in response to Liiaa

    i was able to get the screen back by putting it to sleep and waking it up ( on the third try atleast) still have to take it in

  • by Rixxi,

    Rixxi Rixxi Feb 18, 2014 8:22 AM in response to girlsonboard
    Level 1 (0 points)
    Feb 18, 2014 8:22 AM in response to girlsonboard

    Still running... Problem solved

    Thanx you so much

  • by girlsonboard,

    girlsonboard girlsonboard Feb 18, 2014 10:03 AM in response to Rixxi
    Level 1 (0 points)
    Feb 18, 2014 10:03 AM in response to Rixxi

    I'm still problem free. I'll post again if anything changes. You're welcome. I'm glad I helped at least one person.

  • by DeShaddow,

    DeShaddow DeShaddow Feb 18, 2014 6:34 PM in response to girlsonboard
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    Feb 18, 2014 6:34 PM in response to girlsonboard

    Hey there, I tried a different keyboard (usb from my pc) and I STILL have the same problem (screen going black), exactly the same problems Rixxi had, except none of my parts have been replaced. I'm using anScreen Shot 2014-02-18 at 8.31.13 PM.png smh... I've had this problem since I upgraded to Mavericks. I did not use Time Capsule (I should've), so I lost Mountain Lion. I re-installed Mavericks and still have the same issue.

  • by girlsonboard,

    girlsonboard girlsonboard Feb 18, 2014 8:50 PM in response to DeShaddow
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    Feb 18, 2014 8:50 PM in response to DeShaddow

    Did you also remove the batteries from your Mac keyboard? If not it stays on and the computer lets more than one keyboard be connected at the same time.

     

    I don't know what other problems are causing the same symptom. When your screen is black is the computer still on? Hitting the volume key will tell you.

     

    I know that a new hard drive and reformating the new one didn't fix my problem. The geniuses had it in for a week, the second time, tested everything, the problem did not recur and no hardware problems were apparent. They claimed it was my software and said the computer was going to sleep. But that wasn't even right because it wasn't going to sleep, just the screen was going dark. Anyway, back home only installing files and no aps from Time Machine, within a week, same problem.

     

    That's when it dawned on me the keyboard has a screen brightness control and they didn't test the IMac with my keyboard.

     

    Other people in these threads had some success replacing a backlight part (look through the threads for the part name). And the people at the store suggested the video card and a connection to the motherboard or something I don't recall exactly.

     

    That's all I got. But my computer continues problem free.

  • by DeShaddow,

    DeShaddow DeShaddow Feb 18, 2014 9:12 PM in response to girlsonboard
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    Feb 18, 2014 9:12 PM in response to girlsonboard

    Yes, the batteries were removed and I got excited because my iMac stayed on for a full 16 hrs. Lol. When the screen goes black, the music still plays. Everything works as before, just without sight. Lately, I would hit the power button twice on the back of the iMac to get it to work. I just thought it was weird that I didn't have this problem before I upgraded to Mavericks.

  • by girlsonboard,

    girlsonboard girlsonboard Feb 18, 2014 9:45 PM in response to DeShaddow
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    Feb 18, 2014 9:45 PM in response to DeShaddow

    They don't merge any of these threads. Search for IMac black screen and read through the threads to see what else worked for people. One person thought Maverick would fix the problem but it didn't. The one thing that is apparent is lots of people have had this problem.

  • by geeletcha,

    geeletcha geeletcha Mar 8, 2014 11:21 PM in response to Rixxi
    Level 1 (0 points)
    Mar 8, 2014 11:21 PM in response to Rixxi

    ARe you saying that a new keyboard fixed the issue?  I use a USB connected keyboard, not a wireless one.  who else has had issues with wired keyboards (I gave up on th wored version cos it chewed though batteries / rechargin... etc)?

     

    Control-shift-Eject Assume the eject is the button to eject a drive....), which is down th thread a way out didn't work my situation.

     

    Have apple come up wiht e reliable workaround, other than replacing the keyboard. replacing a keyboard doesn't look like a long term fix to me in any case.

  • by Liiaa ,

    Liiaa Liiaa Mar 9, 2014 6:36 AM in response to geeletcha
    Level 1 (0 points)
    Mar 9, 2014 6:36 AM in response to geeletcha

    no the keyboard doesnt fix the problem. i still have the problem with another keyboard. The sleep shortcut (control-shift-eject) acyually does work on waking it up it just takes a couple tries

  • by Liiaa ,

    Liiaa Liiaa Mar 9, 2014 6:37 AM in response to girlsonboard
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    Mar 9, 2014 6:37 AM in response to girlsonboard

    i did that and even having the keyboard disconnected withut batterie it still happened to me

  • by girlsonboard,

    girlsonboard girlsonboard Mar 9, 2014 10:44 AM in response to geeletcha
    Level 1 (0 points)
    Mar 9, 2014 10:44 AM in response to geeletcha

    Unfortunately the keyboard changed fixed the problem for a couple weeks, taking it in (jostling?) the computer fixed it for a couple weeks. Right now I feel like I'm just trying things the way one tries superstitions. But someone else had an answer that makes sense to me, but it's expensive or difficult to fix.

     

    pbook4g5:

    "...the ribbon cable between the display and the LED driver board. As I stated in my repair notes a few pages back (and now a few months ago), the only thing I could do to fix the issue was to install a new display, which had a new display cable attached to it.

     

    I could find the main cable from the display to the logic board to replace, and that didn't fix it, but I couldn't find the cable from the backlight board to the display itself (outside of a new display) so I'm convinced its the connection with that cable.

     

    I don't think its temperature related, I think its just a bad connection somewhere on one of those ends.

     

    PS My replacement display (which is actually just a display pulled out of another "recycled" system, is still fully functional after almost 9 months of use."

     

    https://discussions.apple.com/people/pbook4g5

    https://discussions.apple.com/message/25054120#25054120

  • by Rugerrio,

    Rugerrio Rugerrio Mar 16, 2014 6:57 PM in response to girlsonboard
    Level 1 (0 points)
    Mar 16, 2014 6:57 PM in response to girlsonboard

    Mine turned out to be a software issue. Machine would boot up, could hear the hard disk. Screen stayed completely black. Went to Radio Shack to pick up an adapter, hooked up antother monitor, it worked - so - whew! - it isn't the graphics card.

     

    Main screen had been down for two days. After hybernating - it came back to life. I had the display back. Soooo... it was a software issue. Lion has been sort of dicey with hybernation from day one... I thought about  attemting to find  and replace faulty Kext files - but who's got time to dig around and find out where the issues are. Shouldn't Apple be doing this?

     

    I upgraded to Maverics, and bingo! No more dicey hybernation. No more black screen. Issue solved.

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