6 Replies Latest reply: May 12, 2013 2:09 PM by Venus55
McMartinPro2008 Level 1 (0 points)

Hello everyone, I hope you can help/advise me. I am having this problem just now, took my macbook pro to an authorised apple service and they said yes it is the identified problem, however it is out of the program, Auughh Help! what I can do. Thanks

MacBook Pro, Mac OS X (10.7), S2377: MacBook Pro: Distorted video
  • mende1 Level 10 (92,186 points)

    Welcome to the Apple Support Communities


    As you said, the repair extension program finished on December 7th, 2012. Now, you can't do anything apart from paying the repair, and it's not a cheap repair, because the whole logic board has to be replaced

  • McMartinPro2008 Level 1 (0 points)

    It is unvelibable this is happening,

    Apple must be repsonsive for any defective product at any time, no matter the age of the macbook pro

    True is many macbook pro of this serie are already in the recycle but what those that still working until this problem rises. I am write a complain in the social environment, I am very dissapointed with MAC this time.

  • mende1 Level 10 (92,186 points)

    Sorry for not being able to do anything more for you, but I have told you the truth. If you want to repair it, do it, and if not, get another computer. Also, was your computer failing before the expiration date of the repair extension program?

  • McMartinPro2008 Level 1 (0 points)

    501 Euro + VAT for a problem on NVIDIA GeForce 8600M GT graphics processors, it is just crazy moneyAs I said the problem is just happening now started on February or March and battery, magsafe replaced brand new.

  • mende1 Level 10 (92,186 points)

    You can consider yourself lucky, because logic boards are normally more expensive. As I told you, do whatever you want. Also, if you want to contact to Apple to complain, you can do it > http://support.apple.com/kb/HE57

  • Venus55 Level 1 (0 points)

    You may get lucky and manage to get an exception from Apple to have it repaired for free.

    I escelated my problem speaking to a senior customer adviser who authorised the repair by an Apple approved reseller.


    Good luck