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I have connected to Wifi on my ipad, but cannot access the internet

I am trying to connect my ipad to a wifi network at my work so I can access the internet. It connects to the network fine, but I can't get on the internet. I'm not sure what info you need in order to help me, so please let me know, and I will provide you with what I can! Thanks.

iPad, iOS 6.1.3

Posted on May 3, 2013 10:28 AM

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Question marked as Best reply

Posted on May 3, 2013 10:32 AM

If you are unable to access the Internet while connected to a Wi-Fi network


  • If you are using a public or commercial network that requires a login or subscription, see this article for more information.
  • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
  • Verify that the Wi-Fi network settings are correct. You can view and configure Wi-Fi settings using the following steps:
    • Tap Settings > Wi-Fi.
    • Locate the Wi-Fi network you are currently using and tap User uploaded file.
  • If you've verified that your settings are correct and the issue persists, try the following:
    • Tap "Forget this Network" to reset settings for this Wi-Fi network, including the password. Then try connecting to the network again.
      Note: This can be useful if you identify a network issue and want to prevent the device from automatically using this network in the future.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings, including passwords, VPN, and APN settings.

Note: If the Wi-Fi network uses MAC address filtering, you will need to add the MAC address to the access list for the Wi-Fi router. The MAC address for your device is listed as the Wi-Fi address in Settings > General > About.

5 replies
Question marked as Best reply

May 3, 2013 10:32 AM in response to avidgamerld

If you are unable to access the Internet while connected to a Wi-Fi network


  • If you are using a public or commercial network that requires a login or subscription, see this article for more information.
  • Verify that you are selecting the correct network if you are in a location with multiple Wi-Fi networks.
  • Verify that the Wi-Fi network settings are correct. You can view and configure Wi-Fi settings using the following steps:
    • Tap Settings > Wi-Fi.
    • Locate the Wi-Fi network you are currently using and tap User uploaded file.
  • If you've verified that your settings are correct and the issue persists, try the following:
    • Tap "Forget this Network" to reset settings for this Wi-Fi network, including the password. Then try connecting to the network again.
      Note: This can be useful if you identify a network issue and want to prevent the device from automatically using this network in the future.
    • Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings, including passwords, VPN, and APN settings.

Note: If the Wi-Fi network uses MAC address filtering, you will need to add the MAC address to the access list for the Wi-Fi router. The MAC address for your device is listed as the Wi-Fi address in Settings > General > About.

May 3, 2013 10:38 AM in response to jesterwylde

Thanks jesterwylde. I did do all of the above (except for checking the wi-fi network address filtering - I'm not sure how to do that, but that would probably have to be asked in the Router forum, lol). It is definitely connecting to the network, and I know another coworker has a laptop set up and working with it, but he's not here to ask! I guess I should just be patient and wait for him to get back to the office... Thanks for getting back to me so quickly!

May 3, 2013 12:28 PM in response to avidgamerld

Some things to try first:


1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.


2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.


3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html


4. Go into your router security settings and change from WEP to WPA with AES.


5. Renew IP Address: (especially if you are droping internet connection)

• Launch Settings app

• Tap on Wi-Fi

• Tap on the blue arrow of the Wi-Fi network that you connect to from the list

• In the window that opens, tap on the Renew Lease button


6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network

http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/


~~~~~~~~~~~~~~~~~~~~~~~~~


Wi-Fi Fix for iOS 6

https://discussions.apple.com/thread/4823738?tstart=240


iOS 6 Wifi Problems/Fixes


How To: Workaround iPad Wi-Fi Issues

http://www.theipadfan.com/workaround-ipad-wifi-issues/


Another Fix For iOS 6 WiFi Problems

http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/


Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”


Fix For iOS 6 WiFi Problems?

http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/


Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It

http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug


How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6

http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html


iOS 6 iPad 3 wi-fi "connection fix" for netgear router

http://www.youtube.com/watch?v=XsWS4ha-dn0


Apple's iOS 6 Wi-Fi problems

http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/


~~~~~~~~~~~~~~~~~~~~~~~


How to Boost Your Wi-Fi Signal

http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm


Troubleshooting a Weak Wi-Fi Signal

http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm


How to Fix a Poor Wi-Fi Signal on Your iPad

http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm


iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398


iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304


WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/


How to Fix: My iPad Won't Connect to WiFi

http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm


iOS: Connecting to the Internet http://support.apple.com/kb/HT1695


iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199


How to Quickly Fix iPad 3 Wi-Fi Reception Problems

http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/


iPad Wi-Fi Problems: Comprehensive List of Fixes

http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/


Connect iPad to Wi-Fi (with troubleshooting info)

http://thehowto.wikidot.com/wifi-connect-ipad


Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE


Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0


How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz


Unable to Connect After iOS Update - saw this solution on another post.

https://discussions.apple.com/thread/4010130


Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.


Wi-Fi or Bluetooth settings grayed out or dim

http://support.apple.com/kb/TS1559


~~~~~~~~~~~~~~~


If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.


 Cheers, Tom 😉

I have connected to Wifi on my ipad, but cannot access the internet

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