One video won't transfer from itunes to iphone. It is in the itunes Library. Other movies sync ok.

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One video won't transfer from itunes to iphone. It is in the itunes Library. Other movies sync ok.

One video won't transfer from itunes to iphone.

The movie is from the itunes store and is in the itunes Library. (Music > iTunes > iTunes Media)

It is visible in the movies tab when my iphone is connected to itunes.

When I select the movie (The Adventures of Tintin) in the movies tab, itunes does not appear to reconize it since the purple "video" usage bar (at bottom of itunes page) does not change.

The other movies sync ok. I tried home sharing, but that does not work either. Thank you!

iPhone 4

Posted on May 3, 2013 2:07 PM

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Answer 1

sberman

Level 10

272,730 points

May 3, 2013 3:48 PM in response to gofam

Two possible reasons come to mind that the movie is not transferring:

1. Is the movie a rental? If so, it can only be on one device at a time. You would have to "move" it to your iPhone (and off your computer).

2. Does your iPhone have enough space to hold it? Check Settings > General > Usage on your iPhone. Make sure you have enough space after loading the movie for the software to operate (some free space left over).

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Answer 2

gofam Author

Level 1

0 points

May 4, 2013 11:13 AM in response to sberman

Hi,

The movie is purchased. There is 5GB available. I can transfer other movies/shows to the devise, just not that one.

It is also on my Mac and an ipad. (In case it's relevant, I restored my iPhone)

Thank you again!

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Answer 3

sberman

Level 10

272,730 points

May 4, 2013 1:04 PM in response to gofam

Since you mentioned restoring your iPhone, what comes to mind is the possibility of an Apple ID (movie ownership) issue. I'm glad you mentioned you did a restore.

In Settings > iTunes & App Stores on your iPhone, is your Apple ID set to the same one as on your Mac's iTunes? Is that the same Apple ID you used to purchase the movie? Since you said you tried home sharing, is this the same Apple ID you used under Settings > Music on your iPhone?

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