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Apple TV won't update software

10629 Views 11 Replies Latest reply: Oct 2, 2013 9:33 PM by theperpetualboy RSS
wayne108 Calculating status...
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May 3, 2013 3:05 PM

My Apple TV has been failing to update.  It's been advising an update is available for some time now each time I turn it on.  I have requested the update to install many times now and each time it fails to successfully load after download.  I talked to a support tech about it and they suggested that I restore, which I did, also unsuccessfully, since it didn't lose and of my personalized settings. So, any ideas anyone?

Apple TV, Failing to install updated software
  • Alley_Cat Level 6 Level 6 (16,620 points)
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    May 3, 2013 3:33 PM (in response to wayne108)

    Have you tried restoring via microUSB to USB cable?


    Apple TV (2nd and 3rd generation): Restoring your Apple TV

  • pinette Calculating status...
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    May 3, 2013 4:24 PM (in response to wayne108)

    is your apple tv connected by ethernet? if so take out the cable and do wirelessly. There was an issue where some apple tvs would  not update unless wireless. If that does not work you can take to the apple store for a restore if you have one near by .

  • Alley_Cat Level 6 Level 6 (16,620 points)
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    May 4, 2013 7:09 AM (in response to wayne108)

    wayne108 wrote:


    I do not have a micro USB to USB cable. 


    Personally I think it's very poor that Apple does not include one as it is the official way to restore to 'as shipping' when there are issues trying to update over the internet.


    While I would not expect them to include HDMI, network or optical cables, something required to correct a problem with the unit you'd expect to be in the box.



  • Norman8 Calculating status...
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    May 4, 2013 9:35 AM (in response to Alley_Cat)

    Hi, not only do I not have the cable but I don't see where there is a USB plug in my ATV box. Am I missing something obvious? All I see is 1. power input, 2. HDMI input, 3. Optical input, and 4. ethernet input. 

  • Alley_Cat Level 6 Level 6 (16,620 points)
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    May 4, 2013 2:27 PM (in response to Norman8)

    The microUSB socket is below the HDMI socket.


    The AppleTV 2/3 accepts the microUSB end of the lead.


    AppleTV 1 had a normal USB port for 'diagnostics' but it was of no practical use to the consumer (though could be used to boot alternative open source or 3rd party software to enhance functionality at the user's risk).



  • Alley_Cat Level 6 Level 6 (16,620 points)
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    May 4, 2013 2:29 PM (in response to Norman8)
  • Alley_Cat Level 6 Level 6 (16,620 points)
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    May 4, 2013 2:30 PM (in response to Norman8)

    I think it is also pertinent that most people have USB cables - many do not have USB to microUSB cables, and I honestly think Apple could have provided one at minimal cost to themselves.



  • Michel Boissonneault Level 5 Level 5 (4,765 points)
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    Sep 12, 2013 6:11 AM (in response to wayne108)

    Hi (Bonjour)!


    Same problem here, the Apple TV 3rd gen. has suggested an update, but despite the complete download, the process failed on the second step(progress bar) and I've got an "connect to iTune with micro USB cable" splash screen, no white LED on ATV.


    I've connected the ATV unit to my "up to date for all soft" 2013 iMac, and I've got the restore Apple TV dialog. The download completes, but the update process failed with an "1611 error" warning. It seems that his error is related to virus protection software. But... I do not use any virus protection software... so I can't apply any suggested workaround to solve the problem.


    I've now a dead box Apple TV.


    Bad, bad move when selecting "apply update" on a pretty usable ATV.



    Michel Boissonneault

  • theperpetualboy Calculating status...
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    Oct 2, 2013 9:33 PM (in response to Michel Boissonneault)

    Hello Michel,


    Try updating your ATV locally. I was having the same exact problem you were but I was able to fix it.


    1. Download the correct ATV firmware for your device from these link:


    ATV 2G:,1_6.0_11A502_ Restore.ipsw

    ATV 3G,1:,1_6.0_11A502_ Restore.ipsw

    ATV 3G,2:,2_6.0_11A502_ Restore.ipsw


    2. Connect your ATV to the latest version of Itunes via USB to mini USB cable.


    3. When prompted to restore, hold down the "option" key when you click "Restore".


    4. Select to firmware you just downloaded from "Item 1".


    This should fix it.


    Hope this helps.


    Euclid Guevarra


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