Currently Being ModeratedMay 3, 2013 3:33 PM (in response to wayne108)
Have you tried restoring via microUSB to USB cable?
Currently Being ModeratedMay 3, 2013 3:50 PM (in response to Alley_Cat)
I do not have a micro USB to USB cable. It would be nice to not have to buy a hard wire to get my hardware to update. Any other ideas? I read some of the related community threads about this issue but they seemed pretty old. Mine ATV hasn't been sucessfully applying the update for about 2 months, March 2012 to present.
Currently Being ModeratedMay 3, 2013 4:24 PM (in response to wayne108)
is your apple tv connected by ethernet? if so take out the cable and do wirelessly. There was an issue where some apple tvs would not update unless wireless. If that does not work you can take to the apple store for a restore if you have one near by .
Currently Being ModeratedMay 4, 2013 7:09 AM (in response to wayne108)
I do not have a micro USB to USB cable.
Personally I think it's very poor that Apple does not include one as it is the official way to restore to 'as shipping' when there are issues trying to update over the internet.
While I would not expect them to include HDMI, network or optical cables, something required to correct a problem with the unit you'd expect to be in the box.
Currently Being ModeratedMay 4, 2013 9:35 AM (in response to Alley_Cat)
Hi, not only do I not have the cable but I don't see where there is a USB plug in my ATV box. Am I missing something obvious? All I see is 1. power input, 2. HDMI input, 3. Optical input, and 4. ethernet input.
Currently Being ModeratedMay 4, 2013 2:27 PM (in response to Norman8)
The microUSB socket is below the HDMI socket.
The AppleTV 2/3 accepts the microUSB end of the lead.
AppleTV 1 had a normal USB port for 'diagnostics' but it was of no practical use to the consumer (though could be used to boot alternative open source or 3rd party software to enhance functionality at the user's risk).
Currently Being ModeratedMay 4, 2013 2:30 PM (in response to Norman8)
I think it is also pertinent that most people have USB cables - many do not have USB to microUSB cables, and I honestly think Apple could have provided one at minimal cost to themselves.
Currently Being ModeratedMay 6, 2013 8:34 AM (in response to wayne108)
My ATV finally updated today. I think someone got wind of the problem and addressed it, because I did nothing different really. Interestingly, Alley_Cat recommended that I try unplugging the ethernet cable and trying the update or wifi. I was actually only wifi until this comment was posted, and since that prompted me to think about the ethernet, I plugged it in a couple days ago, verified that the hardwire connection was being utilized and tried the update again. It failed. Today, I unplugged the ethernet, went back to wifi, and tried the update and it finally took. I really doubt that this had an effect on whether it would install or not though. What's more interesting is that I could not sucessfully restore using the general menu prompt, and some other threads said to haul it into the local shop and get them to restore it? Anyway, back up and running with updated software. I appreciate the guidance.
Currently Being ModeratedSep 12, 2013 6:11 AM (in response to wayne108)
Same problem here, the Apple TV 3rd gen. has suggested an update, but despite the complete download, the process failed on the second step(progress bar) and I've got an "connect to iTune with micro USB cable" splash screen, no white LED on ATV.
I've connected the ATV unit to my "up to date for all soft" 2013 iMac, and I've got the restore Apple TV dialog. The download completes, but the update process failed with an "1611 error" warning. It seems that his error is related to virus protection software. But... I do not use any virus protection software... so I can't apply any suggested workaround to solve the problem.
I've now a dead box Apple TV.
Bad, bad move when selecting "apply update" on a pretty usable ATV.
Currently Being ModeratedOct 2, 2013 9:33 PM (in response to Michel Boissonneault)
Try updating your ATV locally. I was having the same exact problem you were but I was able to fix it.
1. Download the correct ATV firmware for your device from these link:
2. Connect your ATV to the latest version of Itunes via USB to mini USB cable.
3. When prompted to restore, hold down the "option" key when you click "Restore".
4. Select to firmware you just downloaded from "Item 1".
This should fix it.
Hope this helps.