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Remote app not working

2219 Views 3 Replies Latest reply: Jul 27, 2013 1:28 PM by Crawdaddy RSS
cocteau8 Calculating status...
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May 4, 2013 3:04 AM

Having mislaid our Apple TV remote I turned to the remote app on my iPad, but all I get is a message telling me to 'Turn on home sharing ...'  I have searched for answers and can see that an update has resolved the issue, but it doesn't seem to have done so for me! How to resolve?

iPad 2 Wi-Fi
  • ariel s Community Specialists Community Specialists (1,685 points)
    Currently Being Moderated
    May 6, 2013 12:09 PM (in response to cocteau8)

    Hi cocteau8,


    I have also mislaid many an Apple TV remote.  This article should get you started with setting up the Remote app for your environment:


    About Remote app for iPhone, iPad, and iPod touch


    For convenience, here is the section you'd want to focus on:


    Apple TV (2nd and 3rd generation)

    1. Connect iPhone, iPad or iPod touch to a Wi-Fi network that is connected to the local network that your Apple TV is also connected to.
    2. On Apple TV, select Settings from the main menu, then select General > Remotes > Remote App.
    3. If your Home Sharing account is not set up on your Apple TV, you will be prompted to enable Home Sharing first. (For more information about setting up Home sharing on your Apple TV, read this article.)
    4. Open the Remote app on your mobile device.
    5. Select your Apple TV from the Remote app settings screen.

    Happy streaming!

    - Ari

  • Crawdaddy Calculating status...
    Currently Being Moderated
    Jul 27, 2013 1:28 PM (in response to cocteau8)

    Same here for me


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