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Switched from Iphone 4 to Galaxy S4 and cannot receive texts from iPhones

Yesterday, I switched from the Iphone 4 to a Samsung Galaxy S4. However, I cannot receive texts from friends with iphones. For some reason, when they enter my number in their phone, it assumes it is an iphone number and sends an imessage. We have manually changed the contact info to say mobile instead of iphone. We have deleted and made myself a new contact. We have restarted phones. They can see the messages I send them from my new phone, but I cannot get messages back unless they turn imessage off. This is troublesome because I cannot ask every contact with an iphone to turn off imessage just to contact me. We traded in our old phones (my iphone 4), and it was completely wiped and restored to factory settings, so I do not know why this would assume my phone is an iphone. I talked to a Samsung representative and they said to talk with apple now.

iPhone 4

Posted on May 4, 2013 11:09 AM

Reply
45 replies

Jun 4, 2013 3:07 PM in response to meupchurch

Hey I work for AT&T and I just spent an entire day with a gentleman who was having this issue it took three visists and about 3 hours to get it figured out. You need to reset the contact so that the iPhone does not see the andriod phone as an iPhone. The easiset way to do it is delete the contact and then recreate it. Not fun I know but the person leaving the iPhone will never get messages from you unless this is done. This is one reason I push people away from iphone too proprietary

Jun 26, 2013 3:48 PM in response to meupchurch

I traded I my iPhone 4S and got the galaxy s4 and it seems my phone number is still associated to iMessage. I called the store back and had them turn off iMessage and reset it back to factory settings and than I went to my apple device and unregistered it but that still didn't work. I am not getting texts from my husband who still has an iPhone. Or anyone with an iPhone for that matter.

Jul 26, 2013 12:57 AM in response to meupchurch

The iPhone user needs to change their messaging to SMS. I just spend countless hours reading posts and calling AT&T.


Settings-messaging-SMS turned to on position.


Also UNREGISTER all Apple devices under your Apple ID that use iMessage.


It's a Mac glitch due to their proprietary policies. Yet one more reason, after 25 years of being a Mac user, I switched to Chrome.

Aug 2, 2013 11:55 AM in response to meupchurch

After countles searches I finally fixed the issue, however, I'm not sure which thing I did finally fixed the problem. I'll just list everything that I tried in no particular order:


1. Logged into iCloud and removed my old iPhone from my profile.

2. Reset the password on my apple ID so that any other ios device that used my profile would be forced to resynch.

3. Removed the phone from my support profile by going to https://daw.apple.com, logging in and removing the phone.


One of the above resolved the issue, try all three until you see that it works.

Switched from Iphone 4 to Galaxy S4 and cannot receive texts from iPhones

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