internet recovery problem

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Level 1

20 points

internet recovery problem

hi everyone,

i have purchased mac os x mountain lion 10.8 for my mbp. after a couple of mounts i have decided to format my hdd and reinstall everthing.

i have pressed COMMAND+R while starting my mac and internet recovery mode opened.

there are four chocies:

1-restore from time machine

2- reinstall mac os x

3-get online help

4-disk utility

in the disk utility i have format my HDD. and then i clicked to "reinstall mac os x"

so far it went so good...

after i clicked to "reinstall mac os x", Mac OS X 10.7 install screen appeared. (i was expecting mac os x 10.8)

i thought after i have install 10.7, i can upgrade to 10.8 so i clicked to continue. i entered my Apple id and password.

i got the error "you do not have purchased mac os 10.7"

i know i have bought mac os x 10.8 not 10.7 and i want to install 10.8.

but how can i install 10.8 using internet recovery?

Posted on May 4, 2013 1:20 PM

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Answer 1

May 4, 2013 1:29 PM in response to Murat_isik

Internet Recovery will load the version of OS X that came with your system. In this case it was OS X 10.7, so this is what will load.

However, once OS X 10.7 is installed, you can log into the Mac App Store and download the installer for OS X 10.8 and upgrade that way, which should be a free download since you have already purchased OS X 10.8.

An alternative to this is to not use Internet Recovery and instead boot to the OS X Recovery partition (the local one on your boot drive), which should download the installer for the current version of OS X that the system is running.

Holding Command-R should load to the local recovery partition and not Internet Recovery, but only if a valid local recovery partition is available. Holding Option-Command-R will force the system to boot to Internet Recovery. If you are only holding Command-R and are getting Internet Recovery instead of the local one, then your recovery HD partition may be corrupted or missing. Therefore, if you cannot load the local one then I would recommend you go through with the current installation, and then upgrade from the Mac App Store.

I also recommend that after you have downloaded OS X 10.8 from the App Store, that you create a bootable USB installation drive from the installer (see here: http://reviews.cnet.com/8301-13727_7-57479690-263/how-to-create-an-os-x-10.8-mou ntain-lion-install-drive/) so you can reload OS X 10.8 without having to first download OS X 10.7 and then OS X 10.8 from the App Store.

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Answer 2

Murat_isik Author

Level 1

20 points

May 5, 2013 8:55 AM in response to Topher Kessler

thanks for the answer but i couldn't make it work...

recovery partition on my HDD seems corrupted... so i have to use internet recovery...

when i start internet recovery it says mac os x 10.7 will be installed. so click "continue"

it asks my apple id and pass.

when i enter them i get the error "this apple id did not purchased mac os x 10.7"

what should i do... please help...

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Answer 3

May 5, 2013 9:46 AM in response to Murat_isik

Did your Mac originally come with OS X 10.7 installed, or did it come with OS X 10.6 "Snow Leopard" and you purchased Lion separately? If this is the case then you will have to contact Apple to see what can be done about your Apple ID, or you can go back to installing OS X 10.6 from the recovery discs that came with your comptuer, and then update it to 10.6.8, followed by downloading the latest version of OS X from the App Store.

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Answer 4

Murat_isik Author

Level 1

20 points

May 5, 2013 10:31 AM in response to Topher Kessler

thanks for answer, you are really fast...

it came with 10.6 and i have a installer CD which is not working. (i think the cd has damaged a little bit).

i have purchased 10.8.

so what should i do ?

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Answer 5

Eric Root

Level 10

684,039 points

May 5, 2013 11:18 AM in response to Murat_isik

One option is to buy a new Snow Leopard CD.

Snow Leopard Purchase Mac OS 10.6.8 Combo Updater

Or try contacting Apple support to see if they will replace the Snow Leopard CD.

Apple Support Contact

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Answer 6

May 5, 2013 11:41 AM in response to Murat_isik

In addition to buying and/or replacing the CD, you can take the system in to an Apple store, and they will likely reinstall the OS from scratch for you.

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Answer 7

Eric Root

Level 10

684,039 points

May 5, 2013 1:30 PM in response to Murat_isik

Genius Bar Reservation

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Answer 8

Murat_isik Author

Level 1

20 points

May 5, 2013 3:07 PM in response to Eric Root

i live in Turkey. i can not go any apple service in here because there is any.

i want them to call me, i tried to fill the form, but in the county list there is no Turkey... it doesn't any phone number from Turkey

i will ask Bilkom which is Turkey distributor for Apple products...

if that doesn't work i dont know what to do...

(at least i have learned my problem thank for the answers)

i will tell them:

my mac came with 10.6 and my installation cd doesn't work.

i have purchased 10.8 but internet recovery tries to install 10.7 and my apple id doesn't work for 10.7

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Answer 9

May 5, 2013 5:26 PM in response to Murat_isik

An Apple-authorized reseller should be able to help you in a similar way. If Bilkom is such a place, then they will be the people to go to in Turkey. From Web searches it appears that Bilkom is an authorized reseller.

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Answer 10

Murat_isik Author

Level 1

20 points

May 8, 2013 9:05 AM in response to Topher Kessler

Bilkom did not help me. they suggested me to buy 10.7 too or buy 10.6 installation CD.

the situation made be very disappointed about Apple and their way to work...

i thought to call them today but i think my english is not good enough to explain my problem to apple.

Then what, i was using windows OS until last year. and i was very happy to get apple and mac os. it was really amazing. but i have never ever faced any situation with windows like i have know with mac...

thanks for all the answer and concern...

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Answer 11

Eric Root

Level 10

684,039 points

May 8, 2013 12:40 PM in response to Murat_isik

Can you contact Apple here?

http://www.apple.com/tr/support/

Apple Support Contact

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Answer 12

Murat_isik Author

Level 1

20 points

May 9, 2013 4:00 AM in response to Eric Root

tr support doesn't have a phone number to contact. in the end you will be leaded to a country list to pick one. there is no turkey in the list.

but finally i called them (US Apple care). They told me to buy 10.6 installation disk or buy Mac OS x 10.7. after that i can upgrade 10.8 which i have already purchased.

i answered them it doesn't really make any sence to pay an operating system that i'm not gonna use.

they suggested me to find a friend who has a mac with os 10.8, and ask him to make a recovery disk for me.

one of my friend has a mac, i will try it and i will share the results here...

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Answer 13

Murat_isik Author

Level 1

20 points

May 11, 2013 1:56 PM in response to Murat_isik

Apple care advice has worked. i could reinstall Mac Os x 10.8.3 from a usb recovery disk.

so you have such a problem find someone who uses mac with the operating system version which is the same you have purchased.

and ask him to make a recover usb disk (with recovery disk assistant).

and use the disk to install you mac os x.

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Answer 14

Jul 5, 2013 9:09 AM in response to Murat_isik

Hey guys sorry for adding, hm I did the same thing above. I got 10.7 also. Before my mbp was running OS X mountain lion that I got for free without purchase by redeem it because when I bought mbp, 2 days after that day, the mountain lion released. So I got it for free. Will I get mountain lion for free later on apple store?

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Answer 15

Barney-15E

Level 10

112,668 points

Jul 5, 2013 9:15 AM in response to applenotexpert

applenotexpert wrote:

Hey guys sorry for adding, hm I did the same thing above. I got 10.7 also. Before my mbp was running OS X mountain lion that I got for free without purchase by redeem it because when I bought mbp, 2 days after that day, the mountain lion released. So I got it for free. Will I get mountain lion for free later on apple store?

Quite a few people have reported that. I think the only thing you can do is contact AppleCare or use the Support link on the App Store and ask them. Even though your Mac shipped with Mountain Lion, Apple's servers thinks it shipped with Lion, so it installs Lion in Internet Recovery.

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