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When I turn my ipod on it makes a clicking noise and a red circle with an x in the middle appears along with web address for support

My ipod makes a clicking sound when I turn it on and then a red circle with an x in the center appears along with web address for support. I connected it to my Imac and a message appeared saying file is corrupted I opened itunes and it said to restore it. Tried that but received message that it could not be restored. Does anyone know if there's a way to fix this problem without taking it in for repair or is that my only option. If repair is needed any idea what the cost is.

Posted on May 4, 2013 12:09 PM

Reply
1 reply

May 6, 2013 1:54 PM in response to Crystal Newkirk

Hi Crystal Newkirk,



I've come across the following information which may be helpful. If you are seeing the red "X" icon on the display, we will need to restore your iPod from Disk Mode.


iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463


User uploaded file

Restore iPod from Disk Mode


  1. Disconnect iPod from your computer.
  2. Manually put iPod into Disk Mode.
  3. Open the latest version of iTunes and connect iPod.
  4. Restore iPod.



Thanks,


Matt M.

When I turn my ipod on it makes a clicking noise and a red circle with an x in the middle appears along with web address for support

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