1 Reply Latest reply: May 6, 2013 2:15 PM by BDAqua
falcon eye Level 1 Level 1 (0 points)

Upon the last up-date to IMAC desktop around 4.4.13, I can no longer (see or use) Microsoft Ribbon?  HELP

While using Microsoft Word, utilizing “Office Mac 2011 WPX Home & Student” edition, suddenly I was not able to use the Ribbon Bar?  I can no longer save docs, unless I end the doc and a micro script ask do I want to save it or not?   For any specific changes within the doc, I must end the Doc in order to have all changes SAVED.  I can no longer use all icons that I customize in my bar for my own use while working on a doc.  This is the same for all applications in Office Mac 2011. 

 

I do a lot of Research and the “Icon Bar” really comes in handy and saves a ton of time.  I can no longer produce a new Word Doc from the top bar, now I must go to the bottom, and open up a new doc in the application itself of Word. 

 

I had a Expert Team view what they felt are the problems and their answer is as follows.

“a lot of registry keys associated withy Word application and security system files has been corrupted”  

 

Their Solution:

manually repair all the corrupted registried keys in order to fix all the issues

 

The following are the Error Reports of Microsoft Suite.  I only submitted info for (Word and Excel).  I never have used the Office version or the Power Point and at this time I cannot even bring them up.  I tried to reinstall Office Mac hoping this would clear things up but to no avail. 

 

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-05-02 18:08:21 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Version: 14.3.2.130206

Crashed Module Name: Microsoft Outlook

Crashed Module Version: 14.3.2.130206

Crashed Module Offset: 0x000c7b69

Blame Module Name: Microsoft Outlook

Blame Module Version: 14.3.2.130206

Blame Module Offset: 0x000c7b69

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

 

 

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-05-02 16:11:25 +0000

Application Name: Microsoft Excel

Application Bundle ID: com.microsoft.Excel

Application Signature: XCEL

Application Version: 14.3.2.130206

Crashed Module Name: CoreFoundation

Crashed Module Version: 635.21

Crashed Module Offset: 0x00007921

Blame Module Name: Microsoft Excel

Blame Module Version: 14.3.2.130206

Blame Module Offset: 0x010835fa

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

 

This is a new IMAC and newly purchased Office MAC 2011.  This "Expert Team" want to charge money.   Since IMAC made their last installation this is what has happend, so I believe it is their responsibility to make any and all repair.  Please advise ASAP.  Thanks! 


iMac, Mac OS X (10.7.5), Mac OSX Software Update 10.7.5