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Macbook pro becomes unresponsive

1191 Views 4 Replies Latest reply: May 6, 2013 11:29 AM by Baby Boomer (USofA) RSS
bzle Calculating status...
Currently Being Moderated
May 5, 2013 7:14 AM

I'm reaching out to the Apple communitie for some help for the first time since I haven't been able to find my answer with Google. Here's what's happen:

 

I've had to force shutdown my Macbook pro about five times in the past two days become the screen goes "blank" and becomes totally unresponsive. Keyboard input is ignored and closing the lid does not do anything. There are three things that have happened; the screen will either turn white/light gray, black/dark gray, or striped (I think the light stripes are wider than the dark ones). I read that this could be from my CPU or GPU overheating but I don't think they were. Intensive processing was not needed to make this happen.

 

Any insight as to what's happening would be super helpful.

 

Thanks,

Brandon

MacBook Pro, OS X Mountain Lion (10.8.3)
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    May 5, 2013 7:54 AM (in response to bzle)

    Which model MBP are you using?

     

    http://support.apple.com/kb/PH11044 OS X Mountain Lion: If you see a gray screen at startup

     

    http://support.apple.com/kb/PH10929 OS X Mountain Lion: If your computer stops or delays while starting up

     

    http://support.apple.com/kb/HT1411 Apple Portables: Resetting the System Management Controller (SMC)

     

    http://support.apple.com/kb/HT1379 Resetting your Mac's PRAM and NVRAM

     


    bzle wrote:

     

    I'm reaching out to the Apple communitie for some help for the first time since I haven't been able to find my answer with Google. Here's what's happen:

     

    I've had to force shutdown my Macbook pro about five times in the past two days become the screen goes "blank" and becomes totally unresponsive. Keyboard input is ignored and closing the lid does not do anything. There are three things that have happened; the screen will either turn white/light gray, black/dark gray, or striped

    (I think the light stripes are wider than the dark ones)

    . I read that this could be from my CPU or GPU overheating but I don't think they were. Intensive processing was not needed to make this happen.

     

    Any insight as to what's happening would be super helpful.

     

    Thanks,

    Brandon

    See Article: http://support.apple.com/kb/TS2377 MacBook Pro: Distorted video or no video issues

     

     

     

     

     

     

     

    2ue5vgy.gif

    MacBook Pro, Mac OS X (10.6.8), Original MBP (2/2008)
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    May 6, 2013 11:29 AM (in response to bzle)

    If you have AppleCare, suggest that you give them a call.  Otherwise, it's time to take your MBP in for repairs at your local AS or an AASP.  The staff there will be able to run a few tests (FREE) to confirm exactly what is wrong w/your MBP.

     

     

     

     

     

     

     

     

     

     

     

    2ue5vgy.gif

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