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Sabina.Lall Level 1 Level 1 (0 points)

Over the past five months, I have purchased over five different charger cables for my iphone 5 which i bought new in December. For some reason, after months, weeks or even days, he latest charger stops working. Sometimes the phone is plugged in and it doesn't respond at all to the cable, other times, the cable only functions when in a certain position. I am so angry at this as I'm spending and will continue to spend a lot of money to charge my phone. Am I doing something wrong? (This was never an issue with my iphone 3 and the cable even worked when the connector head seemed half broken off). What should I do? And also, is anyone else having this issue, because if not, then it must be an issue with my actual phone, no?

Thanks


iPhone 5
  • 1. Re: Iphone 5 charger keeps on breaking.
    Allan Sampson Level 10 Level 10 (123,340 points)

    All package contents included with a new iPhone purchase are included with the standard one year warranty, so why would you purchase 5 additional cables if the one included with the iPhone failed?

     

    Are these Apple cables?

  • 2. Re: Iphone 5 charger keeps on breaking.
    Sabina.Lall Level 1 Level 1 (0 points)

    Some of them were, some of them weren't. It was the quickest fix when my battery was empty.

  • 3. Re: Iphone 5 charger keeps on breaking.
    GeekBoy.from.Illinois Level 4 Level 4 (2,775 points)

    My wife has had her iPhone 5 since late November (I got mine on release day).  So far, she has damaged 3 cables, while all of mine are just fine.  I suspect that it has to do with the way that you handle the cables.  In her, they all have been damaged the same way, and the 2 I have taken back have been replaced with no problems (I haven't taken the 3rd back yet).  My original iPhone 5 sync cable spends most days in my shirt pocket, and is still perfectly fine...

     

    I have noticed that she tends to "hard bend" the cable at the point right where the cable leaves the connector (usually on the iPhone end).  If you look at the cable, you can see the insulation bulging a little right below the "sleeve".  On one of them, the insulation had even torn exposing the tiny wires inside.  I have found that replacing her USB cables for charging with micro USB cables and the Apple micro-USB to Lightning adapters, has lessened the amount of problems she is having because the USB cables have a different "flex design" where the cable enters the connector.  My first indication that this was a usage pattern issue was when I watched her plug the charge cable into her iPhone then stuff the iPhone into her coat pocket causing the cable to bend at 90 degrees so the cable could exit the side zipper on her pocket.  Another of her cables that has had this problem was the one she uses of overnight charging.  She will lay down in bed and read things on her iPhone for 20-30 minutes before going to sleep, and while she is laying there, the cable is usually bent back and the connector is resting on her chest, so once again, she is hard bending the cable right at the connector. It looks to me as though these cables don't handle that very well...

  • 4. Re: Iphone 5 charger keeps on breaking.
    Pedrao_01 Level 1 Level 1 (0 points)

    I have the same problem 4 cables in 5 months I just called them

    And they gonna send me a charger with a cable

    Spend almost 100 freaking dollars on chargers B.S

  • 5. Re: Iphone 5 charger keeps on breaking.
    Allan Sampson Level 10 Level 10 (123,340 points)

    If you spent a dime on a new cable when all package contents are included with the iPhone's one year warranty is your problem.

  • 6. Re: Iphone 5 charger keeps on breaking.
    steveb63 Level 1 Level 1 (0 points)

    unplug the cable as close to the charging port as possible, not sure if this helps but try it, i know a lot of folks are complaining about these new lightning cables, under warrenty they will replace the cable

  • 7. Re: Iphone 5 charger keeps on breaking.
    Mikeytopping Level 1 Level 1 (0 points)

    It's got nothing to do with the cable being hard wearing. Turn phone on and plug in nothing happens. Turn phone off and plug in it charges no bother. Smart arses aren't so smart. The chip in the charger must stop responding or whatever they have done to make this charger "special" which prevented Asian copycats for a few months.

  • 8. Re: Iphone 5 charger keeps on breaking.
    iPhone5 users Level 1 Level 1 (0 points)

    I HAVE PURCHASED SO MANY OF iPhone 5 chargers it's driving me crazy!!! The latest one only lasted two days!!

  • 9. Re: Iphone 5 charger keeps on breaking.
    Allan Sampson Level 10 Level 10 (123,340 points)

    Why on earth are you purchasing Apple power adaptors when all iPhone package contents are included with the standard one year warranty?

  • 10. Re: Iphone 5 charger keeps on breaking.
    ryanstefan Level 1 Level 1 (0 points)

    The problem is that the adaptors only function for a very short time. Who cares if it is included in the one year warranty if you have to replace it every two weeks!

  • 11. Re: Iphone 5 charger keeps on breaking.
    ryanstefan Level 1 Level 1 (0 points)

    I'm sorry to read about your problems. I am having the same issues with my adapters. Have you tried using two cans and a string instead of the iphone? it is much higher quality;however, you won't be able to play ruzzle on it.

  • 12. Re: Iphone 5 charger keeps on breaking.
    Allan Sampson Level 10 Level 10 (123,340 points)

    I was responding to the person saying they have purchased an adaptor while their iPhone remains under warranty, and bull ****.

     

    No such problem with the adaptor included with my business iPhone 5, and the same with the adaptor included with my iPhone 4S used for nearly two years now, the same with the adaptor included with my iPhone 4, 3G, and original iPhone. The adaptors included with the original and 3G are 6 and 5 years old and still work.

  • 13. Re: Iphone 5 charger keeps on breaking.
    ljk7 Level 1 Level 1 (0 points)

    Sabina, I've had this problem too, it's a nightmare.

     

    Alan Sampson, I take your point, but my phone was provided by my mobile phone company. Naturally, once you don't have a charger, your battery dies, and you're left unable to call your phone provider for help - which is why I bought a replacement cable.

    I don't live near an Apple store (I'm not sure if they'd replace for me anyway since I didn't purchase directly from them - they certainly wouldn't help with setup for this reason) so can only go on the weekend, and as I use the phone for work, it's not viable to wait until a weekend to make a 60 mile round trip just to charge my phone.

     

    I bought two new cables at the start of the month (I keep one at home and one at work). I now complain each and every time the cable breaks and ask for a replacement - I'm just waiting for the 3rd replacement for the work one. The home one died this morning. I suspect that taking the cable in and out of the computer weakens it, hence the work one breaking sooner - however, I really do feel that the items should be more durable.

  • 14. Re: Iphone 5 charger keeps on breaking.
    Allan Sampson Level 10 Level 10 (123,340 points)

    Naturally, once you don't have a charger, your battery dies, and you're left unable to call your phone provider for help - which is why I bought a replacement cable.

     

    No landline anywhere near you - not with a neighbor or at work, and no one else near you has a cell phone you can borrow?

     

    I don't live near an Apple store (I'm not sure if they'd replace for me anyway since I didn't purchase directly from them

     

    Yes they would. All warranty claims are handled and controlled by Apple regardless where the iPhone was purchased.

     

    I purchased two additional cables for my iPhone 5. One for my vehicle charger, and one to charge my iPhone 5 at work. No problem with the 3 cables that I use daily. 

     

    I suspect that taking the cable in and out of the computer weakens it, hence the work one breaking sooner - however, I really do feel that the items should be more durable.

     

    You suspect wrong unless you are pulling on the cable to remove it instead of grabing the the USB connector to remove the cable from the power adaptor or computer and the same for lightning connector end.  

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