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today there is no sound both from build in speaker and headphone of my macbook pro

I need to restart twice and it comes back to normal. Why? Problem of bugs?

MacBook Pro (15-inch, Mid 2012), iOS 6.1.4

Posted on May 5, 2013 9:56 AM

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1 reply

May 7, 2013 8:01 AM in response to kellylee

Hello kellylee,


I was researching the issue you are experiencing and came across an article that I feel would be helpful in isolating where the issue is happening. It is called Isolating issues in Mac OS X found here: http://support.apple.com/kb/ts1388.


You want to start here and work your way down if needed.

Is it a software or hardware issue?

Pay attention to important clues.

  • If the issue seems specific to a certain application or Mac OS X feature, troubleshoot software before hardware.
  • If the issue occurs as the computer starts up--unless the computer does not turn on at all-- troubleshoot software before hardware.
  • For other issues, or when software troubleshooting does not produce a resolution, use the rest of this document.


Take care,

Sterlin

today there is no sound both from build in speaker and headphone of my macbook pro

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