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my macbook pro reset itself to default settings

Last Sunday night I shut my mac down for the night. The next morning when I started my mac it had reset itself to factory default. It was just like when I purchased the mac, i.e., I had to setup my iCloud and Apple ID and all of the other neat stuff. My desktop background returned to default. My dock returned to default. My mouse returned to default, My screensaver returned to default. Well, I guess you get the message - everything was back at default. I still had my programs that I loaded but all of the links to the apps that I had placed on the dock were gone. When I opened up a program I had previously installed, (ex. Windows Office) I had to set it up again by installing the serial number, etc. What could have cause this and what can I do to prevent this from happening again? Thanks!

MacBook Pro, OS X Mountain Lion (10.8.3)

Posted on May 5, 2013 4:17 PM

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16 replies

May 5, 2013 5:23 PM in response to andyBall_uk

I'm sorry, Office didn't ask for a serial number, (my bad) it opened like it normally does, but the icons on the dock were missing. One thing that does keep happening every time I start the computer is that my settings for the mouse reset every time. I have the track speed set on fast but when I re-start the computer, it resets to default.

May 5, 2013 7:53 PM in response to jdcamc

Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.

This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.


Step 1

If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):

{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

Step 2 (optional)


Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.

When the OS X Utilities screen appears, select

Utilities Terminal

from the menu bar. A Terminal window will open.

In the Terminal window, type this:

res


Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword


Press return. A Reset Password window will open. You’re not going to reset a password.

Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

Restart

from the menu bar.

May 9, 2013 9:41 AM in response to Linc Davis

At the beginning my mac reset itself to factory default. When I started my computer that day I had to setup my iCloud account, the desktop background reset itself to the default wallpaper, the dock reset itself to the default icons, my mouse reset itself to default, iTunes started with the 'Welcome' page - that's all I can remember specifically, just like when you first start the computer when it is new, except I didn't have to setup my username or password (except iCloud) and all of my files and programs were still there. Now, the only problem I have is that my mouse will not hold the 'tracking speed' setting. I have to reset that every time I start the computer and sometimes durning the day while I'm using it.

May 9, 2013 10:33 AM in response to jdcamc

Back up all data.


Triple-click anywhere in the line below to select it:

rm -i L*/P*/.GlobalPreferences.plist


Copy the selected text to the Clipboard (command-C).


Paste into the Terminal window (command-V).


You may be prompted to remove a file named exactly ".GlobalPreferences.plist" (without the quotes.) Press the Y key and then return to confirm. Press the N key and then return if you get any other response, or just close the Terminal window. You can then quit Terminal.

If you delete the file successfully, log out and log back in. You'll have to recreate your mouse settings, and some others, but after that they should stick.

If you don't like the results of this step, post for instructions to restore the file from a backup.

my macbook pro reset itself to default settings

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