5 Replies Latest reply: Apr 24, 2015 5:49 AM by kb1951
Juliaalaska Level 1 (0 points)

My iPhone 4S has a broken screen and it will not let me back up my files because I had a lock on the screen that I cannot unlock, how can I back up my files from my iPhone to my computer? I hooked it up to my computer and it won't let me back up files because my iPhone has a password, I must unlock it first before I can back up my files, but I can't unlock my phone because it is broken and some of the screen is blacked out.

iPhone 4S