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May 8, 2013 6:58 AM in response to sallie102by matt00,Hi sallie102,
If you are needing help running and saving an iTunes Diagnostics check, see the following information:
iTunes for Windows: Gathering and using iTunes Diagnostics
http://support.apple.com/kb/HT4216
iTunes for Windows includes iTunes Diagnostics which is a tool that can be used to troubleshoot a variety of issues. There are four separate tests that can be run either separately, or consecutively. Learn more about how to use iTunes Diagnostics.
Thanks,
Matt M.