Q: I need to run diagnostics

Hi sallie102,

If you are needing help running and saving an iTunes Diagnostics check, see the following information:

iTunes for Windows: Gathering and using iTunes Diagnostics

http://support.apple.com/kb/HT4216

iTunes for Windows includes iTunes Diagnostics which is a tool that can be used to troubleshoot a variety of issues. There are four separate tests that can be run either separately, or consecutively. Learn more about how to use iTunes Diagnostics.

Thanks,

Matt M.