Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
My iCloud icon looks like it is loading - diagonal lines moving across the cloud. But nothing will play. I can see all my music, my sound is turned on. Still nothing will play. Play button does not respond. Help!
iMac, OS X Mountain Lion (10.8.3)
Hi luckyjazz,
I understand that you are having issues with music playback. From the description you provided, it sounds like the music has not been uploaded to iTunes in the Cloud:
iTunes 11 for Windows: Symbols used in iTunes
http://support.apple.com/kb/PH12306
Cloud with a diagonal slash
The song isn’t eligible to be uploaded to your iCloud library. For example, the song file might be larger than 200 MB, or encoded at 96 Kbps or less.
For more information on iTunes in the Cloud:
http://support.apple.com/kb/PH2587
And for more information on troubleshooting the songs that are not playing:
Songs in iTunes may not play back completely
http://support.apple.com/kb/TS4357
Thanks,
Matt M.
Matt, I think the OP may be referring to the iCloud symbol at the top of the iTunes window.
If the iCloud symbol has diagonal lines across it, iTunes match is still trying to connect to iTunes and won't work.
You will need the icon to turn white before iTunes match will work.
Mine usually loads within 3 to 4 seconds, if yours hasn't loaded in a few minutes try relaunching iTunes, if that doesn't help, try restarting your router and trying again.
iTunes will not play in iCloud
