Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Suddenly, I can't seem to view photos in Preview and I could just a few minutes ago. It says I don't have permission to view the files. I followed the instructions to check permission and it says I do have permission to read and write the file. Help!

Hi guys. I'm new here and I'm in a bit of a panic at the moment. I just got my Macbook Pro last week (former PC user). I was viewing photos in Preview and it wouldn't let me do continuous scroll and was showing that option greyed out. I selected the option of viewing the files in the same window and it basically locked Preview up. I went into the Activity Monitor and it showed Preview was not responding so I did a Force Quit. When I went back in to Preview, it finally let me scroll but not the images I wanted so I changed the preferences back to where it had been and it locked up again. I went through the same scenario with the Force Quit. Now when I try to view my photos in Preview, it is suddently coming up with a message that I don't have permission to view the files and the go under Finder and Get Info. I did that and it shows I have permission to Read and Write.


I now don't know what to do to access my photos and I'm in a right state. Can someone please help me quick?!! Thank you so much in advance!!

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on May 6, 2013 2:22 AM

Reply
3 replies

May 6, 2013 8:17 AM in response to CheshireJCat

Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.

This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.


Step 1

If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.

Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):

{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null

Launch the Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.


The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.

Step 2 (optional)


Take this step only if you have trouble with Step 1 or if it doesn't solve the problem.

Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.

When the OS X Utilities screen appears, select

Utilities Terminal

from the menu bar. A Terminal window will open.

In the Terminal window, type this:

res


Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword


Press return. A Reset Password window will open. You’re not going to reset a password.

Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

Restart

from the menu bar.

Jul 7, 2015 1:19 PM in response to CheshireJCat

I had this very same problem. I could fiddle with permissions and locking and unlocking system prefs and Get Info's "Sharing & Permission" segments all I wanted. Few to No changes to (or in my case, confirmations of) the Permissions were noted.

My eventual work-around was to switch the Preview preferences away from "open all files in one window" (as suggested somewhere on this forum).
----> I suddenly could open any and all pix again, just in several-many windows at once.


Am hoping that I can return to multiple files in one window after my next shut down-start up.

Suddenly, I can't seem to view photos in Preview and I could just a few minutes ago. It says I don't have permission to view the files. I followed the instructions to check permission and it says I do have permission to read and write the file. Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.